Eye & Tissue Donation Specialist

Mid-America Transplant; Saint Louis (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance premium option at zer

401(k) Retirement Match

Paid Life Insurance

Paid Long Term Disability

Annual incentive plan

Tuition Reimbursement

Job summary

Mid-America Transplant is recruiting a Donation Coordinator to maximize eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, internal customers, and other stakeholders. The role emphasizes compassionate outreach, accurate data collection, and adherence to regulatory requirements.

The Donation Coordinator will contact families by phone, guide them through the donation process, and collaborate with funeral homes and medical staff.

Qualifications

• Two years of previous experience in sales or medical related field.
• Excellent telephone communication skills.
• Ability to express empathy and gain authorization for tissue donation in potentially emotional situations.
• Strong attention to detail, organizational skills, and ability to multitask.

Responsibilities

• Present families or designee that have recently lost a loved one with the opportunity of eye and tissue donation over the phone.
• Complete authorization or disclosure form with donor family or designee.
• Help guide the donor family or designee through the tissue donation process.
• Collect hospital and patient information and pre-screening criteria on all incoming donor calls.
• Serve as a point of contact for Funeral Homes regarding donation status.
• Follow best practices and provide exemplary customer service while communicating with coworkers and stakeholders including Hospital staff, Clinical partners, Medical Examiners, and others.

Skills

Excellent telephone communication

Empathy in emotional situations

Attention to detail

Organizational skills

Multitasking

Job description

Mid-America Transplant is recruiting a Donation Coordinator to maximize eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, internal customers, and other stakeholders. The role emphasizes compassionate outreach, accurate data collection, and adherence to regulatory requirements.

The Donation Coordinator will contact families by phone, guide them through the donation process, and collaborate with funeral homes and medical staff.