Evening Alarm Dispatcher — 24/7 Life-Safety Operator

Emergency 24 Inc; Silver Spring (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Incentive bonuses

Retirement plan

Job summary

Emergency24 provides 24/7 alarm monitoring and emergency response services. The Alarm Monitoring Operator role in Silver Spring requires handling high‑volume calls, dispatching emergency services, and accurately documenting activity in real time.

This full-time, second shift position includes paid training, a structured schedule, and growth opportunities in a critical life-safety industry within a reputable monitoring center.

Qualifications

• High school diploma or GED required.
• Paid training provided.
• Must be at least 18 years old.
• Background checks, integrity testing, and confidentiality requirements.

Responsibilities

• Respond to alarm activations and verify events.
• Dispatch police, fire, or medical services as needed.
• Communicate clearly with customers and responders.
• Document calls and alarm activity in real time.
• Follow procedures and maintain accuracy under pressure.

Skills

Customer service

Phone etiquette

Active listening

Multitasking

Calm under pressure

Attention to detail

Teamwork

Adaptability

Technical savvy

Education

High school diploma or GED

Tools

CRM software

Multiple applications

Job description

Emergency24 provides 24/7 alarm monitoring and emergency response services. The Alarm Monitoring Operator role in Silver Spring requires handling high‑volume calls, dispatching emergency services, and accurately documenting activity in real time.

This full-time, second shift position includes paid training, a structured schedule, and growth opportunities in a critical life-safety industry within a reputable monitoring center.