Life Insurance Case Analyst

Socket.dev; Cincinnati (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

Socket.dev seeks a detail-oriented Specialist/Processor to manage complex life and health insurance contract changes, ensuring accuracy and compliance across multiple administrative systems. You will interact with senior analysts and various departments to finalize transactions.

The role requires reviewing diverse documents, performing intricate calculations, and communicating requirements clearly to customers and internal teams.

Qualifications

• High School Diploma - Required
• Some college work - Preferred
• Demonstrated experience effectively working with customers - Required
• Demonstrated experience working independently under little direction from management - Required
• Must provide examples from work experience demonstrating flexibility to meet department and customer needs - Required
• Proven PC skills and the ability to make repetitive motions of the wrists, hands and/or fingers -
• Proven success in a Specialist or Processor role or comparable experience -
• Demonstrated strong attention to detail with excellent organizational skills - cite examples of organization and time management methods used to manage or prioritize workload demands -
• Working knowledge of word processing and spreadsheet applications -
• Working knowledge of email system -

Responsibilities

• Process complex contract and policy changes, disbursement requests, and approves and issues complex life and health insurance policies in a timely manner compliant with state and federal guidelines.
• Provide direction to internal and external customers on what documentation and forms are needed to complete transactions through accurate verbal and written communication.
• Analyze complex documents, which may include underwriting records, divorce decrees, guardianship papers, power of attorneys, corporate resolutions and trust documents to ensure that the transaction is completed within state and federal compliance regulations.
• Perform and analyze complex calculations which may include illustrations, reinstatement figures, conversion credit, cost of insurance, Return of Premium rider amounts, dividend calculations and surrender amounts.
• Create check disbursements, which may include processing and approving checks within appropriate level of authority, ensuring proper payee is designated.
• Research district office, independent agent and internal department inquiries. Provide clear, accurate, timely responses through various channels of communication while following proper rules of punctuation, dictation and style. Ensure that communication meets applicable federal, state and Company privacy laws and guidelines.
• Develop an understanding of complex policy rules and guidelines as defined in the policy provisions and characteristics for all policies issued past and present. Maintain knowledge of Company policies and procedures.
• Develop and maintain an advanced knowledge of federal (SEC), state and Company rules and regulations regarding processing Fixed, Variable and Indexed Life Insurance cases.
• Assure the accuracy of premium application and accounting, which may include EFT transfers, wire transfers, credit vouchers, special check handling and duplicate check requests.
• Verify the accuracy of output, which may include assembling and mailing of policy, preparing written correspondence and verifying check amounts.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Socket.dev seeks a detail-oriented Specialist/Processor to manage complex life and health insurance contract changes, ensuring accuracy and compliance across multiple administrative systems. You will interact with senior analysts and various departments to finalize transactions.

The role requires reviewing diverse documents, performing intricate calculations, and communicating requirements clearly to customers and internal teams.