Life Flight Dispatch Coordinator – Nights (72h)

The MetroHealth System; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The MetroHealth System is seeking a Coordinator (EMT) for Life Flight Operations in Cleveland to provide logistics and call management for critical patient transfers. This role dispatches aircraft and ground units, coordinates with EMS and hospital partners, and ensures timely access to burn, cardiac, neurology, pediatric, and trauma services.

As the primary point of contact, you will maintain calm under pressure, navigate complex maps and CAD systems, and uphold MetroHealth's standards while

Qualifications

• Must hold Ohio EMT certification.
• BLS certification from the American Heart Association is required.
• Experience in 911 dispatch or EMS transport is preferred.
• Ability to operate CAD and mapping software is essential.

Responsibilities

• Coordinate movement of patients between accidents scenes, hospitals, and other medical facilities.
• Dispatch and monitor the movement of aircraft and critical care ground units; coordinate with EMS and hospital partners.
• Serve as the primary point of contact to internal and external customers; provide start-to-finish call management.
• Maintain composure and exercise strong decision-making in a high-stress environment to resolve issues and ensure safety.

Skills

Effective communication

Customer service

Stress management

Geography knowledge

Reading maps

Data entry / MS Office

Education

Ohio EMT certification

BLS certification (AHA)

EMT-P certification (preferred)

EMD certification (preferred)

Tools

CAD software

Mapping software

Aviation OCC software

Job description

The MetroHealth System is seeking a Coordinator (EMT) for Life Flight Operations in Cleveland to provide logistics and call management for critical patient transfers. This role dispatches aircraft and ground units, coordinates with EMS and hospital partners, and ensures timely access to burn, cardiac, neurology, pediatric, and trauma services.

As the primary point of contact, you will maintain calm under pressure, navigate complex maps and CAD systems, and uphold MetroHealth's standards while