Coordinator (EMT) - Life Flight Operations, Central Medical Dispatch, 72hrs, Nights

The MetroHealth System; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The MetroHealth System is seeking a Coordinator (EMT) for Life Flight Operations in Cleveland to provide logistics and call management for critical patient transfers. This role dispatches aircraft and ground units, coordinates with EMS and hospital partners, and ensures timely access to burn, cardiac, neurology, pediatric, and trauma services.

As the primary point of contact, you will maintain calm under pressure, navigate complex maps and CAD systems, and uphold MetroHealth's standards while

Qualifications

• Must hold Ohio EMT certification.
• BLS certification from the American Heart Association is required.
• Experience in 911 dispatch or EMS transport is preferred.
• Ability to operate CAD and mapping software is essential.

Responsibilities

• Coordinate movement of patients between accidents scenes, hospitals, and other medical facilities.
• Dispatch and monitor the movement of aircraft and critical care ground units; coordinate with EMS and hospital partners.
• Serve as the primary point of contact to internal and external customers; provide start-to-finish call management.
• Maintain composure and exercise strong decision-making in a high-stress environment to resolve issues and ensure safety.

Skills

Effective communication

Customer service

Stress management

Geography knowledge

Reading maps

Data entry / MS Office

Education

Ohio EMT certification

BLS certification (AHA)

EMT-P certification (preferred)

EMD certification (preferred)

Tools

CAD software

Mapping software

Aviation OCC software

Job description

Coordinator (EMT) - Life Flight Operations, Central Medical Dispatch, 72hrs, Nights (Job ID: 37911)

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 72.00

Shift: 7p-7a

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

As key member of MetroHealth’s premier and recognized Metro Life Flight (MLF)/MetroHealth emergency care team, provides logistics and facilitation for critical patient calls for both MetroHealth and partner organizations. Manages the safe and timely movement of patients between accident scenes, hospitals, and other medical facilities. Serves as an ambassador of both The MetroHealth System brand and values and those of its partners. As the primary point of contact to internal and external customers, provides start-to-finish concierge and call management services, serving as call owner and single touchpoint through all phases of call processing and completion. Ensures access to critical services such as burn, cardiac, neurology, pediatric, and trauma services, engaging in problem resolution and resource access. Demonstrates the highest level of critical thinking and transportation assessment in a high-stress environment to find the best resolution for the patient. Coordinates communication and follow-through with a multi-disciplinary and diverse clientele in a timely, systematic, and professional manner. Dispatches and monitors the movement of aircraft and critical care ground units, continuously monitors and facilitates resources for the safety of crew and patients at all times. Supports the local EMS and Fire Departments with critical needs. Upholds the mission, vision, values, and customer services standards of The MetroHealth System and partner organizations

Qualifications:

• High School Diploma or passage of a high school equivalency exam.
• Current certification as an Ohio Emergency Medical Technician.
• Current and valid Ohio Driver’s License and obtain and maintain eligibility of insurability as determined by MetroHealth System insurance carrier’s requirements to operate MetroHealth vehicles.
• Basic Life Support (BLS) certification from the American Heart Association (AHA).
• 1 year of dispatching experience for a 911 public safety, hospital-based transport, or other EMS operation.
• Ability to quickly and expertly read a map and understand and convey directions.
• Knowledge of Ohio geography and other business locations or obtains/displays within 6 months of hire, as supplemented by on-house training.
• Proficient use of flight computer-aided dispatch (CAD) software, mapping software, and Aviation Vendor Operational Control Center software or obtains/displays within 6 months of hire, as supplemented by in-house training.
• Strong computer skills, to include MS Office and data entry.
• Strong knowledge of medical terminology.
• Detail oriented with strong organizational, time management, and multi-tasking skills.
• Ability to remain calm in stressful situations and fast-paced environment.
• Excellent verbal and written and communication skills.
• Excellent interpersonal skills necessary to provide highest level of customer service, public relations, and brand ambassadorship with internal and external stakeholders in stressful situations.
• Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Preferred:

• Possess a current Ohio Emergency Medical Technician-Paramedic (EMT-P) certification.
• Current certification as an Emergency Medical Dispatcher (EMD).
• Flight operations or flight dispatch experience.

Physical Requirements:

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Monitor multiple monitors for an extended period.
• Hear in the normal audio range with or without correction.
• Finger dexterity to operate office equipment.
• Ability to communicate in face-to-face, phone, email, and other communication methods.
• Ability to see computer monitor and departmental documents.
• Ability to push/pull 70-150 pounds.
• Ability to lift 10-50 pounds.
• May be required to wear a telephone headset for an extended period.

Category: Operations

Employment Type: Employee

Post Date: 08/13/2026

Salary: Negotiable

Close Date: 09/14/2026

Location: METROHEALTH MEDICAL CENTER|CLEVELAND, OH