Critical Care Dispatcher: EMS & Air Transport

UCLA Health and David Geffen School of Medicine; Lima (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Mercy Health in Lima, Ohio is seeking a Dispatcher to manage ground and air critical transport requests under the Flight Operations Director. You will triage calls, dispatch appropriate teams, and coordinate patient movement with hospitals and EMS partners.

The role requires a High School Diploma or GED, with an Associate's degree preferred, and certifications such as FEMA ICS 100/200, BLS, and EMD within specified timeframes. EMT/Paramedic experience is a plus.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• FEMA ICS 100/200 certifications required within 6 months of hire.
• BLS certification required within 6 months of hire.
• EMD certification required within 12 months depending on department responsibilities.
• IAMTCS Certified Flight Communicator preferred, but required within 12 months of employment.
• EMT or Paramedic preferred.

Responsibilities

• Provides accurate information and assistance to callers to facilitate transport requests.
• Follows established guidelines to match transport requests with the most appropriate service.
• Evaluates each call to determine the required level of response and prioritizes by severity.
• Coordinates placement of patients at Hospitals.
• Performs vehicle-tracking functions during the transport process.
• Receives all incoming telephone inquiries for critical care assistance regarding patient transport.

Education

High School Diploma or GED

Associate's degree

FEMA ICS 100/200

Basic Life Support (BLS)

Emergency Medical Dispatcher (EMD)

IAMTCS Certified Flight Communicator

EMT or Paramedic

Tools

Computer-Aided Dispatch System

Job description

Mercy Health in Lima, Ohio is seeking a Dispatcher to manage ground and air critical transport requests under the Flight Operations Director. You will triage calls, dispatch appropriate teams, and coordinate patient movement with hospitals and EMS partners.

The role requires a High School Diploma or GED, with an Associate's degree preferred, and certifications such as FEMA ICS 100/200, BLS, and EMD within specified timeframes. EMT/Paramedic experience is a plus.