Compassionate Pre‑Need Sales Counselor

Service Corporation International; Frazer Township (PA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Frazer, PA seeks a Family Service Counselor to support grieving families with cemetery and pre-need arrangements, delivering personalized, compassionate service while contributing to location revenue.

The role emphasizes lead generation, family relationship building, and teamwork with funeral directors and staff to ensure high‑quality service and satisfaction across the customer journey.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Current state driver's license with acceptable driving record; insurance license if required.

Responsibilities

• Serve families by arranging cemetery and pre-need plans with professional, empathetic service.
• Generate leads and referrals; dedicate time for prospecting daily.
• Build and maintain relationships with families; respond promptly to inquiries.
• Coordinate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and follow up to ensure satisfaction; protect family interests.

Skills

Customer service

Sales experience

Communication skills

Empathy

Driving

Education

High school diploma or equivalent

Some college / 1-2 years

Job description

Service Corporation International in Frazer, PA seeks a Family Service Counselor to support grieving families with cemetery and pre-need arrangements, delivering personalized, compassionate service while contributing to location revenue.

The role emphasizes lead generation, family relationship building, and teamwork with funeral directors and staff to ensure high‑quality service and satisfaction across the customer journey.