Life and Health Account Manager - Experienced

Western Dakota Insurors Inc; Rapid City (SD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon‑Fri Schedule

Career Growth Opportunities

Evenings Off

Retirement Plan

Job summary

Western Dakota Insurors is seeking an experienced Life & Health Account Manager to join our team in Rapid City, SD. You will manage and service an established Life & Health book, maintaining proactive client communication and coordinating with producers, carriers, and clients throughout the policy lifecycle.

We offer comprehensive training, one-on-one mentorship, and opportunities for professional development to help you build a successful long-term career in the insurance industry.

Qualifications

• Strong Life & Health insurance experience and industry knowledge.
• A current Accident & Health or Sickness and Life Insurance license.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• A positive, professional attitude.
• High motivation and the ability to take initiative.
• A commitment to providing exceptional client service.
• The ability to manage multiple priorities accurately and efficiently.

Responsibilities

• Manage and service an established Life & Health book of business.
• Maintain direct and proactive communication with clients to ensure they receive exceptional service.
• Work closely with producers, insurance carriers, and clients throughout the policy lifecycle.
• Manage renewals, policy changes, proposals, quotes, and coverage reviews.
• Review policy and plan information for accuracy and communicate important details to clients.
• Respond promptly and professionally to client questions, service requests, and coverage needs.
• Coordinate with insurance carriers to resolve service issues and ensure requests are processed accurately and efficiently.
• Maintain accurate and up-to-date client and policy information within agency systems.
• Provide proactive problem-solving and follow-up to both clients and producers.
• Build and maintain strong, long-term relationships with clients and carrier representatives.

Skills

Life & Health insurance experience

Communication skills

Organizational skills

Customer service

Problem-solving

Attention to detail

Initiative

Education

High school diploma

College degree preferred

Job description

Job Description

Life & Health Account Manager

Western Dakota Insurors is seeking an experienced Life & Health Account Manager to join our team in Rapid City, SD.

We are looking for someone who is well-versed in Life and Health insurance and brings in-depth, hands‑on experience working with Life and Health insurance products, policies, clients, and carriers. This is not an entry‑level position—we are seeking a knowledgeable insurance professional who can confidently manage accounts and provide excellent service to our clients.

What We're Looking For:

The ideal candidate will have:

• Strong Life & Health insurance experience and industry knowledge
• A current Accident & Health or Sickness and Life Insurance license
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• A positive, professional attitude
• High motivation and the ability to take initiative
• A commitment to providing exceptional client service
• The ability to manage multiple priorities accurately and efficiently

At WDI, we believe in investing in our employees. We provide comprehensive training, one‑on‑one mentorship, and opportunities for professional development to help you build a successful long‑term career in the insurance industry.

Why Work at WDI?

• Family‑owned, independent agency with a supportive, team‑oriented culture
• Competitive pay based on experience
• Excellent benefits and generous paid time off
• 401(k) with employer contributions
• Paid licensing and continuing education
• Ongoing training and mentorship
• Opportunities for long‑term career growth

If you have the Life & Health insurance experience, knowledge, and drive to take ownership of this role, we'd love to hear from you.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Tuition Reimbursement
• Mon‑Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Retirement Plan

Responsibilities

Key Responsibilities:

• Manage and service an established Life & Health book of business
• Maintain direct and proactive communication with clients to ensure they receive exceptional service
• Work closely with producers, insurance carriers, and clients throughout the policy lifecycle
• Manage renewals, policy changes, proposals, quotes, and coverage reviews
• Review policy and plan information for accuracy and communicate important details to clients
• Respond promptly and professionally to client questions, service requests, and coverage needs
• Coordinate with insurance carriers to resolve service issues and ensure requests are processed accurately and efficiently
• Maintain accurate and up‑to‑date client and policy information within agency systems
• Provide proactive problem‑solving and follow‑up to both clients and producers
• Build and maintain strong, long‑term relationships with clients and carrier representatives

Requirements

This Position Requires:

• Active Accident & Health or Sickness and Life Insurance license
• 3–5 years of Life & Health insurance experience preferred, with demonstrated knowledge of Life and Health insurance products and account servicing
• Experience managing and servicing an established book of business
• Experience working with multiple insurance carriers and navigating carrier processes
• Strong understanding of policy administration, renewals, proposals, quotes, and coverage changes
• Excellent communication, organizational, and follow‑through skills
• Exceptional customer service and problem‑solving abilities
• Strong attention to detail and commitment to accuracy
• High level of motivation, initiative, and accountability
• Team‑oriented attitude with a professional, client‑focused approach
• Ability to prioritize responsibilities and manage multiple deadlines efficiently
• High school diploma required; college degree preferred.