Lien Release Operations Associate: Research & Exceptions

US Bank; Owensboro (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a Performance Operations Support Associate 2 to provide administrative and operational support for lien release activities.

You will research exceptions, obtain and review mortgage documents, and track payoff processes while maintaining accurate records. The role emphasizes attention to detail, independent follow-through, and adherence to productivity standards in a regulated environment.

Qualifications

• Experience providing administrative, operational, document-processing, or staff support.
• Experience conducting research, processing exceptions, performing data entry, or maintaining records.
• Experience using Microsoft Excel.
• Strong written communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage assigned work independently and follow tasks through completion.
• Ability to work accurately while meeting established productivity and turnaround expectations.
• Experience reviewing mortgage documents or supporting mortgage servicing operations.
• Experience with lien releases, mortgage payoffs, custodial documents, title companies, or county recording processes.
• Experience researching documentation issues and resolving nonstandard or exception-based transactions.
• Experience communicating with attorneys, title companies, custodians, or other external stakeholders.
• Ability to proactively identify issues, conduct follow-up, and communicate status updates.
• Ability to work effectively in a process-driven and regulated environment.

Responsibilities

• Research mortgage-document exceptions and identify solutions when documents cannot be obtained through standard processes.
• Obtain and review mortgage and custodial documents needed to complete lien-release activities.
• Enter, maintain, track, and compile information accurately.
• Process exceptions and maintain complete and accurate records.
• Communicate professionally with external parties, including title companies and attorneys, primarily through email and occasionally by outbound telephone.
• Provide requested custodial documentation to attorneys and other applicable third parties.
• Track transactions through payoff and ensure assigned items are properly documented and closed.
• Take ownership of assigned files, independently follow up on outstanding items, and communicate issues to stakeholders.
• Complete quality reviews and help ensure work complies with internal and regulatory standards, guidelines, and procedures.
• Prepare reports and support research, data maintenance, and recordkeeping activities.
• Complete assigned work within established productivity and turnaround expectations

Skills

Administrative experience

Research skills

Data entry

Microsoft Excel

Attention to detail

Written communication

Independent worker

Mortgage documents

Process-driven

Tools

Excel

Job description

U.S. Bank is seeking a Performance Operations Support Associate 2 to provide administrative and operational support for lien release activities.

You will research exceptions, obtain and review mortgage documents, and track payoff processes while maintaining accurate records. The role emphasizes attention to detail, independent follow-through, and adherence to productivity standards in a regulated environment.