Mortgage Operations Specialist

First Citizens; Pasadena (CA); Hybrid; USD 46,000 - 55,000; Full time

Job summary

First Citizens Bank in Pasadena, CA, is seeking a Mortgage Operations Specialist to ensure accurate lien releases, mortgage assignments, and collateral reviews. The role requires precise research, strict regulatory compliance, and collaboration with internal teams to resolve title issues.

The position is hybrid and located in Pasadena, CA, with a focus on processing and documentation accuracy to support mortgage servicing operations.

Qualifications

• Bachelor's degree or GED with 4 years in Analytics, Operations, or Support
• Mortgage industry experience preferred
• Proficient with MS Office and data analysis

Responsibilities

• Monitor mailboxes – Manages the workflow coming through the multiple department mailboxes.
• Lien Release – Prepares and records satisfaction of lien releases with county clerks, state agencies, or the DMV.
• Assignment of Mortgage – Prepares and executes assignments.
• Collateral Tracking – Inspects and reviews original collateral files, mortgage notes, deeds of trust, and assignments.
• Customer Service – Assists mortgage servicing, customer service teams, title companies, external vendors, and legal entities to research and resolve title related issues.

Skills

Mortgage experience

Reading/interpreting loan documents

Microsoft Office Suite

Analytical skills – data

Builds Productive Relationships

Business Intelligence

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Tools

Microsoft Office Suite

Job description

Overview

This is a Hybrid role that may only be hired in the following location: Pasadena, CA

This position is primarily responsible for the processing of lien releases and assignment of mortgages. This requires the ability to conduct detailed research efforts to determine the correct entity responsible for the lien release. Must be detail oriented and be able to meet very strict regulatory requirements/timelines.

Responsibilities & Qualifications

Monitor mailboxes – Manages the workflow coming through the multiple department mailboxes.

Lien Release – Prepares and records satisfaction of lien releases with county clerks, state agencies, or the DMV.

Assignment of Mortgage – Prepares and executes assignments.

Collateral Tracking – Inspects and reviews original collateral files, mortgage notes, deeds of trust, and assignments.

Customer Service – Assists mortgage servicing, customer service teams, title companies, external vendors, and legal entities to research and resolve title related issues.

Position Specific Skills:

Mortgage experience

Reading/interpreting loan documents

Proficient in Microsoft Office Suite (Excel, Word)

Analytical skills – data

Builds Productive Relationships

Business Intelligence

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 4 years' experience in Analytics, or Operations, or Support

#LI-DNI

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

The base pay for this position is generally between $33.75/hr and $39.71/hr. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.