Mortgage Operations Specialist

First Citizens Bank; Pasadena (CA); Hybrid; USD 46,000 - 55,000; Full time

Job summary

First Citizens Bank in Pasadena, CA, is seeking a detail-oriented professional to handle lien releases and mortgage assignments in a hybrid work setting. The role requires researching the responsible entity and meeting strict regulatory timelines.

Responsibilities include managing department mailboxes, preparing lien releases, executing assignments, and reviewing collateral documents. Candidates should have mortgage experience, strong document interpretation skills, and proficiency in MS Office;

Qualifications

• Mortgage experience required.
• Reading and interpreting loan documents.
• Proficient in Microsoft Excel and Word.
• Analytical skills with data.
• Ability to build productive relationships.
• Experience with business intelligence tools.

Responsibilities

• Monitor mailboxes and manage workflow through multiple department mailboxes.
• Prepare and record satisfaction of lien releases with counties, state agencies, or the DMV.
• Prepare and execute assignments of mortgage.
• Inspect collateral files, mortgage notes, deeds of trust, and related assignments.
• Assist mortgage servicing, customer service teams, title companies, external vendors, and legal entities to research and resolve title issues.

Skills

Mortgage experience

Reading loan documents

Microsoft Office Suite

Analytical skills

Builds productive relationships

Business Intelligence

Education

Bachelor's Degree or GED/Equivalent plus 4 years analytics/operations/support experience

Tools

Excel

Word

Job description

Overview

This is a Hybrid role that may only be hired in the following location: Pasadena, CA. This position is primarily responsible for the processing of lien releases and assignment of mortgages. This requires the ability to conduct detailed research efforts to determine the correct entity responsible for the lien release. Must be detail oriented and be able to meet very strict regulatory requirements/timelines.

Responsibilities & Qualifications

• Monitor mailboxes – Manages the workflow coming through the multiple department mailboxes.
• Lien Release – Prepares and records satisfaction of lien releases with county clerks, state agencies, or the DMV.
• Assignment of Mortgage – Prepares and executes assignments.
• Collateral Tracking – Inspects and reviews original collateral files, mortgage notes, deeds of trust, and assignments.
• Customer Service – Assists mortgage servicing, customer service teams, title companies, external vendors, and legal entities to research and resolve title related issues.

Position Specific Skills

• Mortgage experience
• Reading/interpreting loan documents
• Proficient in Microsoft Office Suite (Excel, Word)
• Analytical skills – data
• Builds Productive Relationships
• Business Intelligence

Qualifications

Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 4 years' experience in Analytics, or Operations, or Support

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

The base pay for this position is generally between $33.75/hr and $39.71/hr. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Location: Pasadena, CA. This is a Hybrid role.