Licensure Applications Specialist

State of Missouri; Jefferson City (MO); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Leave & holidays

Job summary

State of Missouri in Jefferson City is seeking a Customer Service Representative for the Division of Professional Registration, Real Estate Appraisers/Social Workers/Respiratory Care/Occupational Therapy/Tattoo Suite. The role focuses on reviewing licensure applications and communicating with applicants, with daily interaction for license status and requirements.

You will enter data into the licensure system, prepare documentation for boards, and respond to inquiries while maintaining organized

Qualifications

• Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation.
• One or more years of experience as an Associate Customer Service Representative.
• Earned credit hours from an accredited college or university may substitute on a year-for-year basis for the required experience.
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

Responsibilities

• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Review national licensing database to check for complaints and disciplinary actions.
• Maintain a filing system and prepare records for digital imaging.

Skills

Review documents & licensure

Customer service experience

Communication skills

Multi-tasking

Tools

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Job description

State of Missouri in Jefferson City is seeking a Customer Service Representative for the Division of Professional Registration, Real Estate Appraisers/Social Workers/Respiratory Care/Occupational Therapy/Tattoo Suite. The role focuses on reviewing licensure applications and communicating with applicants, with daily interaction for license status and requirements.

You will enter data into the licensure system, prepare documentation for boards, and respond to inquiries while maintaining organized