Individual Licensing Unit Manager (3095019)

State-of-Missour; Jefferson City (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

State of Missouri's Division of Cannabis Regulation seeks a Regulatory Auditor Supervisor in Jefferson City to lead the Individual Licensing Unit, oversee daily operations, and guide policy interpretation and decision-making.

You will review applications, coordinate with law enforcement and the Administrative Hearing Commission, forecast workloads, develop processes, and promote a collaborative, results-driven team environment.

Qualifications

• Bachelor’s degree and 2–4 years of relevant experience.
• 2–4 years of supervisory experience preferred.
• Familiarity with Article XIV and the associated regulations.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated experience in leading collaboration within teams and across groups.
• Experience developing and implementing programs, policies, and procedures
• Ability to work in a fast paced environment, adapt to change, manage unit operations, and achieve results.
• Three years of experience in regulatory policy development or program implementation preferred.

Responsibilities

• Manages daily unit operations, including oversight of existing application processes and call center operations, building out application and communication processes, handling escalated inquiries, carrying out rule interpretation, document development, review and approval, policy analysis, personnel oversight, and project management.
• Final application review and denial within the registration system and within criminal history background records; planning, managing and directing day-to-day workload based on application submission and processing trends; reviewing individual work and identifying team training needs; internal and external communication development; supports other unit sections in a leadership capacity when needed.
• Cooperate with other agencies, including but not limited to: law enforcement entities and Administrative Hearing Commission in directing investigations and presenting cases.
• Analyzing data used to forecast for scheduling and workload management.
• Regularly coordinates and communicates within all levels of the organization.
• Cross-collaboration with other units within the section, and cross-divisionally as required.

Skills

Supervisory experience

Communication skills

Policy development

Program implementation

Regulations familiarity

Team collaboration

Adaptability

Data analysis

Forecasting workload

Project management

Education

Bachelor's degree

Job description

Job Location: This position will be located at 920 Wildwood Drive, Jefferson City, MO 65109.

Why you’ll love this position:

The Regulatory Auditor Supervisor is a second-level leadership position within DHSS' Division of Cannabis Regulation, which was established to implement access to and regulation of medical and non-medical cannabis in Missouri. Reporting directly to the Section Deputy Director, the Senior Regulatory Auditor will act as the Individual Licensing Unit Manager, ensuring that requirements of law are fully realized through the continued development and administration of the unit. This position requires adaptability, sound judgment, and significant independence while also fostering collaboration across the Section. It offers a unique opportunity to contribute meaningfully to the ongoing implementation of Missouri's cannabis regulatory program. If you are energized by change, committed to supporting team success, and enjoy problem-solving in a dynamic environment, this may be the role for you.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• Manages daily unit operations, including oversight of existing application processes and call center operations, building out application and communication processes, handling escalated inquiries, carrying out rule interpretation, document development, review and approval, policy analysis, personnel oversight, and project management. Oversight must be conducted with an emphasis on fostering a positive and collaborative working environment that ensures consistency throughout the section.
• Final application review and denial within the registration system and within criminal history background records; planning, managing and directing day-to-day workload based on application submission and processing trends; reviewing individual work and identifying team training needs; internal and external communication development; supports other unit sections in a leadership capacity when needed.
• Cooperate with other agencies, including but not limited to: law enforcement entities and Administrative Hearing Commission in directing investigations and presenting cases.
• Analyzing data used to forecast for scheduling and workload management.
• Regularly coordinates and communicates within all levels of the organization.
• Cross-collaboration with other units within the section, and cross-divisionally as required.

Minimum Qualifications:

• Bachelor’s degree and 2-4 years of relevant experience. (Substitutions may be allowed.)
• 2-4 years of supervisory experience preferred.
• Familiarity with Article XIV and the associated regualtions.
• Strong interpersonal, written, and verbal communication skills, with the ability to collaborate effectively across diverse audiences and stakeholder groups.
• Demonstrated experience in leading collaboration within teams and across groups.
• Experience developing and implementing programs, policies, and procedures
• Ability to work in a fast paced environment, adapt to change, manage unit operations, and achieve results.
• Three years of experience in regulatory policy development or program implementation preferred.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Ami Wilson, [e-mail]