ADMINISTRATIVE SPECIALIST I

Maryland; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical & dental coverage

Paid time off

State pension plan

Credit union membership

Job summary

The Maryland Department of Labor is hiring an Administrative Specialist I in Baltimore to oversee daily Consumer Service Center operations, respond to licensing status inquiries, and coordinate licensing payments. The role supports 26 regulatory boards/commissions and enforces information access as required by law.

Qualifications include a high school diploma and at least six months of administrative experience; substitutions allowed with college credit hours or military service.

Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Notes: 30 college credit hours from an accredited college or university may substitute for the required experience.
• Notes: U.S. Armed Forces military service may substitute for the required experience.

Responsibilities

• Process, coordinate and verify original and renewal license applications for 26 regulatory boards and commissions, ensuring accuracy and compliance.
• Respond to consumer inquiries by telephone about licensing status and complaint histories, interpreting complex records per public information act.
• Process, verify and coordinate all charge back payments through PayPal management system for licensing renewals.

Skills

Administrative support

Communication skills

Attention to detail

Customer service

Education

High school diploma or equivalency

Tools

AS400

Google Workspace

Job description

Introduction

The Maryland Department of Labor is currently accepting applications from qualified candidates for a Administrative Specialist I within the Office of Occupational and Professional Licensing. As a member of the Occupational and Professional Licensing team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental coverage, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union.

GRADE

STD0010

LOCATION OF POSITION

100 South Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to provide direction, oversight, and coordination of the overall daily operations of the Consumer Service Center and accurately respond to consumer inquiries and requests for information concerning the licensing status of twenty-five licensing, registration, and certification programs and to complaints filed against licensees and registrants of the regulatory Boards/Commissions within the Division of Occupational and Professional Licensing.

POSITION DUTIES

• Process, coordinate and verify original and renewal license applications for 26 regulatory boards and commissions by monitoring information entered by employees through Wells Fargo and AS400 system to ensure accuracy and compliance with applicable laws and regulations. Provides potential licensees with instructions on how to file electronically via the internet.
• Respond to consumer inquiries by telephone about licensing status and complaint histories to accurately interpret complex licensing and complaint records in accordance with the Maryland Public Information Act. Reduce consumer frustration by directing phone calls to the proper agency and staff members using the knowledge of the agency's personnel.
• Process, verify and coordinate all charge back payments made through PayPal Management system for licensing renewals including identifying electronic transactions with the Fiscal Dept.

MINIMUM QUALIFICATIONS

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience using Google Suites
• Customer service experience
• Data entry experience
• Experience using AS400

LIMITATIONS ON SELECTION

Limited to current Maryland Department of Labor-Occupational and Professional Licensing employees only.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application.

SELECTION PROCESS

Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year.

Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.