Part Time Administrative Support Technician

Commonwealth of VA Careers; Richmond (VA); On-site; USD 34,000 - 49,000; Part time

Job summary

Commonwealth of Virginia Careers is seeking two Part Time Administrative Support Technicians in Richmond, Virginia. You will provide administrative assistance to the Department of Education staff and the public, handling licensure requests, mail, document indexing, and case assignments using automated systems.

Strong data entry, Word, Outlook, and regulatory knowledge are essential, along with excellent customer service and ability to communicate clearly with stakeholders.

Qualifications

• Experience using data entry, Word, MLO, eVA, and Outlook.
• Experience in office environments with high-volume administrative work and records management.
• Ability to provide accurate technical assistance by phone and in person.
• Experience communicating with internal and external stakeholders with strong customer service and clarity on regulations.

Responsibilities

• Operate computerized licensure system to process license action requests.
• Open and stamp licensure mail daily and sort by category.
• Index imaged documents and review for legibility.
• Draft general correspondence compliant with regulations and policies.
• Assign cases daily using the licensure system with accuracy.
• Research cases to provide information for evaluation and processing.
• Use office automation tools to enhance data access and networking.

Skills

Data entry

Microsoft Word

Outlook

MLO

eVA

Customer service

Stakeholder communications

Regulatory frameworks

Education

High school diploma

Related degree (business/public administration/education/communications)

Tools

MLO

eVA

Job description

Title: Part Time Administrative Support Technician

State Role Title:Admin Office Specialist-III

Hiring Range: $30.00/hr

Pay Band: 3

Agency: Dept of Ed Central Operations

Location: Richmond, Virginia

Agency Website:doe.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Education (VDOE) is recruiting for two Part Time (WAGE) Administrative Support Technicians to perform support work of a specialized nature for the staff in the Department of Educator Workforce, Office of Licensure, by providing administrative assistance to Department of Education staff and the general public on all aspects of teacher education and licensure.

The Part Time Administrative Support Technician will be expected to perform the following job duties:

• Independently operate computerized licensure system to retrieve and review requests for action on licenses.
  
• Open and stamp licensure mail on a daily basis, sorts by category of request and payment.
  
• Assist in the indexing of imaged documents and reviewing of imaged documents for legibility daily.
  
• Draft general correspondence that is grammatically correct and consistent with regulations and office policies.
  
• Assign cases daily to staff members using the automated licensure system ensuring accuracy of information.
  
• Provide assistance to administrative staff and specialists in researching cases to provide information for evaluation and further processing of cases.
  
• Integrate the effective use of available technology to include office automation software, information access, data manipulation and networking.

Minimum Qualifications

• Experience in computer applications to include data entry, Microsoft Word software, MLO, eVA, and Outlook applications.
  
• Demonstrated experience in office environments which include a broad range and variety of program support, administrative procedures, managing large volumes of work independently, records management, answering telephone calls and meeting established timelines.
  
• Demonstrated ability to provide accurate technical assistance to individuals over the phone and in person.
  
• Demonstrated experience managing internal and external stakeholder communications by providing exceptional customer service and clarifying complex regulatory frameworks and compliance processes.
  

Additional Considerations

• High school diploma required; Coursework or graduation from an accredited college or university with a degree in business administration, public administration, education administration, communications or a related field or an equivalent combination of education and experience is preferred.
  
• Experience in an administrative support position preferred.

Contact Information

Name: Human Resources

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.