Licensing Operations Lead — Hybrid

State of Minnesota; Mendota Heights (MN); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays each year

Pension plan

Job summary

State of Minnesota, Nursing Board, is seeking an Operations Program Assistant in Mendota Heights. This role supports licensing operations, call center activities, and data/reporting across the licensure process.

Primary duties include leading the licensing team, developing procedures, interfacing with vendor and credentialing agencies, and maintaining databases. Regular hours Mon–Fri with hybrid telework after initial on-site six months.

Qualifications

• Two years of experience supporting business information systems including planning, testing, reporting.
• Call center experience.
• Knowledge of program administration, process improvement or project management.
• Skills in maintaining databases, testing, running reports.
• Strong written and oral communication; training or team coordination.

Responsibilities

• Serve as a team lead for the licensing group
• Provide work direction and monitor licensure call center
• Develop and administer procedures for licensure activities
• Support interfaces with the national nurse licensing test center vendor and credentialing agencies
• Provide input and support for database development and maintenance and query and preparation of reports
• Operate multiple computer applications, oversee interfaces and manipulate other databases as required
• Interface with the Nursing Practice Section and Criminal Background Check Program
• Participate in agency operations and assist in dissemination of general office-wide policies and procedures

Skills

Call center experience

Program administration

Database maintenance

Written and verbal communication

Customer service

Education

Bachelor's degree in business/public administration or related field

Tools

Microsoft Office

Job description

State of Minnesota, Nursing Board, is seeking an Operations Program Assistant in Mendota Heights. This role supports licensing operations, call center activities, and data/reporting across the licensure process.

Primary duties include leading the licensing team, developing procedures, interfacing with vendor and credentialing agencies, and maintaining databases. Regular hours Mon–Fri with hybrid telework after initial on-site six months.