Licensing Operations Supervisor (Hybrid)

State of North Carolina; North Carolina; Hybrid; USD 43,000 - 76,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The North Carolina Department of Health and Human Services is seeking an Administrative Supervisor (S) to lead licensure processing, fee tracking, and administrative support for the Mental Health Licensure and Certification Section. You will supervise staff, ensure timely licensure actions, and serve as a key contact for providers and public inquiries.

The role requires independent judgment, strong organization, and effective communication in a high-volume regulatory environment.

Qualifications

• Proven expertise in advanced office administration practices and effective written/oral communication.
• Documented experience supervising administrative staff and guiding program objectives.
• Ability to organize workflows, coordinate processes, and manage competing deadlines in a regulatory setting.
• Experience communicating with providers, public and government agencies to exchange information and guidance regarding program requirements.
• Skills using MS Office to maintain databases, generate reports, and ensure data integrity.

Responsibilities

• Process licensure applications (initial, renewal, change) and issue licenses for approved services.
• Review licensure documents for completeness and coordinate with staff to resolve deficiencies.
• Track licensure fees, monitor payments and penalties, and determine eligibility based on status.
• Maintain records and tracking systems for applications, fees, statuses, and regulatory actions.
• Respond to public records requests and other authorized information requests.
• Supervise administrative staff, assign work, monitor performance, and provide training.
• Train and mentor staff in licensure processes, regulatory requirements, and customer service.
• Evaluate and update standard operating procedures to improve efficiency and compliance.
• Serve as a primary contact for providers, agencies, attorneys, and the public with guidance.
• Prepare reports, correspondence, and documents to support licensure operations and management decisions.

Skills

Office administration

Staff supervision

Workflow management

Communication skills

Regulatory experience

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

The North Carolina Department of Health and Human Services is seeking an Administrative Supervisor (S) to lead licensure processing, fee tracking, and administrative support for the Mental Health Licensure and Certification Section. You will supervise staff, ensure timely licensure actions, and serve as a key contact for providers and public inquiries.

The role requires independent judgment, strong organization, and effective communication in a high-volume regulatory environment.