Operations Program Assistant-State Prog Admin

State of Minnesota; Mendota Heights (MN); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays each year

Pension plan

Job summary

State of Minnesota, Nursing Board, is seeking an Operations Program Assistant in Mendota Heights. This role supports licensing operations, call center activities, and data/reporting across the licensure process.

Primary duties include leading the licensing team, developing procedures, interfacing with vendor and credentialing agencies, and maintaining databases. Regular hours Mon–Fri with hybrid telework after initial on-site six months.

Qualifications

• Two years of experience supporting business information systems including planning, testing, reporting.
• Call center experience.
• Knowledge of program administration, process improvement or project management.
• Skills in maintaining databases, testing, running reports.
• Strong written and oral communication; training or team coordination.

Responsibilities

• Serve as a team lead for the licensing group
• Provide work direction and monitor licensure call center
• Develop and administer procedures for licensure activities
• Support interfaces with the national nurse licensing test center vendor and credentialing agencies
• Provide input and support for database development and maintenance and query and preparation of reports
• Operate multiple computer applications, oversee interfaces and manipulate other databases as required
• Interface with the Nursing Practice Section and Criminal Background Check Program
• Participate in agency operations and assist in dissemination of general office-wide policies and procedures

Skills

Call center experience

Program administration

Database maintenance

Written and verbal communication

Customer service

Education

Bachelor's degree in business/public administration or related field

Tools

Microsoft Office

Job description

Working Title: Operations Program Assistant

Job Class: State Program Administrator

Agency: Nursing Board

• Job ID: 98296
• Location: Mendota Heights
• Telework Eligible: Yes/hybrid with the first 6 months in the office/on site
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/07/2026
• Closing Date: 11/16/2026
• Hiring Agency/Seniority Unit: Nursing Board / Nursing Board-MAPE
• Division/Unit: Operations
• Work Shift/Work Hours: Not Applicable Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

• Serve as a team lead for the licensing group
• Provide work direction and monitor licensure call center
• Develop and administer procedures for licensure activities
• Support interfaces with the national nurse licensing test center vendor and credentialing agencies
• Provide input and support for database development and maintenance and query and preparation of reports
• Operate multiple computer applications, oversee interfaces and manipulate other databases as required
• Interface with the Nursing Practice Section and Criminal Background Check Program
• Participate in agency operations and activities and assist in dissemination of general office-wide policies and procedures

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

• Two (2) years of experience supporting business information systems and procedures which includes but is not limited to planning, implementation and testing; data analysis; reporting; or documentation. A bachelor's degree in business, public administration or related area may substitute for one (1) year of experience. An associate's degree as specified may substitute for six (6) months of experience.
• Call center experience.
• Knowledge of program or procedural administration, process improvement, quality assurance or project management.
• Skills in maintaining databases sufficient to test, implement, and document processes and run reports.
• Strong written and oral communication skills including the ability to do training, team coordination or similar responsibilities.
• Intermediate to advanced knowledge of Microsoft Office (i.e., Excel, Access, Word, PowerPoint, Outlook, etc.) or similar software.
• Strong customer service skills sufficient to communicate professionally with a variety of stakeholders.

Preferred Qualifications

• Experience working with IT or systems projects including planning, implementation, testing, documentation and communication or training.
• Team lead or supervisory experience.
• Demonstrated proficiency in multiple technology applications and the ability to learn new applications.
• Experience leading process improvement or change initiatives.
• Knowledge of laws and rules related to nurse licensure.
• Ability to develop and maintain well-organized and detailed records on which research and data analysis is based.
• Ability to manage time effectively and meet deadlines, as well as multi-task when necessary.

Additional Requirements

Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring processes.

About Nursing Board

The Minnesota Board of Nursing exists to protect the public’s health and safety through regulation of nursing, education, licensure and practice. The board conducts business through five major service areas: credentialing, education, discipline/complaint resolution, nursing practice and data.

Working together to improve the state we love.

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.