Licensing Coordinator — Remote, Streamline Licensing

Medallion; San Francisco (CA); Remote; USD 25,000 - 34,000; Full time

Job summary

Medallion is seeking a Licensing Coordinator in San Francisco to manage a queue of licensing requests, verify applications and PSVs, and coordinate documentation with internal teams and external agencies. You’ll ensure timely licensure while maintaining a structured, detail-oriented workflow in a remote, fast-paced setting.

The role emphasizes independent and collaborative work, with a focus on accuracy, timely updates, and proactive communication with providers and clients.

Qualifications

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
• Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
• Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
• Close attention to detail with strong organizational, time management, and multitasking abilities
• Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
• Professional demeanor when interacting with providers, clients, and internal teams
• Tech-savvy with proficiency in Google Suite; experience with DocHub, Slack, and startup environments
• Medallion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail]

Responsibilities

• Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
• Review and quality check license applications (online and paper) and Primary Source Verifications (PSVs) for accuracy and completeness, in addition to submitting applications and PSVs
• Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
• Monitor for and resolve deficiencies, including Board communication as needed
• Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updates
• Collaborate with internal teams and external agencies to facilitate timely licensure
• Prepare and provide license status updates to clients
• Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
• Monitor files to ensure timely completion of outstanding requirements
• Support time-sensitive updates, including application corrections and email address changes
• Participate in scheduled and ad hoc meetings
• Assist with special projects and other duties as assigned

Skills

Behavioral Health licenses

Nursing licenses

Physician licenses

Multi-state licensing

Tools

Google Suite

DocHub

Slack

Job description

Medallion is seeking a Licensing Coordinator in San Francisco to manage a queue of licensing requests, verify applications and PSVs, and coordinate documentation with internal teams and external agencies. You’ll ensure timely licensure while maintaining a structured, detail-oriented workflow in a remote, fast-paced setting.

The role emphasizes independent and collaborative work, with a focus on accuracy, timely updates, and proactive communication with providers and clients.