Licensing & Compliance Specialist

Medallion; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

Medallion is seeking a Licensing Specialist in the United States to manage a queue of licensing requests, review applications and Primary Source Verifications, coordinate necessary documents, and support the team in meeting service-level expectations in a structured, remote-friendly workflow.

The role requires attention to detail, clear communication with providers and clients, and collaboration with internal teams and external agencies to facilitate timely licensure.

Qualifications

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred.
• Ability to understand complex licensing requirements and communicate next steps.
• Excellent customer service and professional communication with providers and clients.

Responsibilities

• Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
• Review and quality check (QC) license applications (online and paper) and Primary Source Verifications (PSVs) for accuracy and completeness, in addition to submitting applications and PSVs.
• Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
• Monitor for and resolve deficiencies, including Board communication as needed
• Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updates
• Collaborate with internal teams and external agencies to facilitate timely licensure
• Prepare and provide license status updates to clients
• Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
• Monitor files to ensure timely completion of outstanding requirements
• Support time-sensitive updates, including application corrections and email address changes
• Participate in scheduled and ad hoc meetings
• Assist with special projects and other duties as assigned

Skills

Licensing types

Analytical thinking

Communication

Detail oriented

Remote work adaptability

Professional demeanor

Google Suite & DocHub

Tools

Google Suite

DocHub

Slack

Job description

Medallion is seeking a Licensing Specialist in the United States to manage a queue of licensing requests, review applications and Primary Source Verifications, coordinate necessary documents, and support the team in meeting service-level expectations in a structured, remote-friendly workflow.

The role requires attention to detail, clear communication with providers and clients, and collaboration with internal teams and external agencies to facilitate timely licensure.