Licensee Operations & Growth Leader

Avis Budget Group; Town of Texas (WI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability insurance

401(k) Retirement Plan with company-m【

Employee discounts

Employee Assistance Program

Job summary

Avis Budget Group is seeking a Licensee Operations Manager to oversee a portfolio of North American licensees, drive operational excellence, and grow revenue across the network. This development role blends licensee relationship management with cross-functional leadership to scale our licensee program.

You will partner with field operations, customer service, and finance to optimize performance, onboard new licensees, set rates, manage vehicle availability, and ensure adherence to service

Qualifications

• Proficiency with core rental operations systems (training provided).
• Experience with rate setting and vehicle availability management.
• Experience using standard operational performance reporting.
• Familiarity with damage/claims tracking processes.
• Experience with customer satisfaction / NPS monitoring tools.
• Experience with system administration or user account setup.
• Prior experience in vehicle rental or franchise/licensee environment preferred.
• Proficiency in MS Office; Tableau and Salesforce a plus.
• Strong relationship & communication skills to work with external partners at all levels.
• Performance & commercial awareness with data-driven decision making.
• Problem solving to identify issues and implement practical solutions.
• Excellent organization and time management across a multi-partner portfolio.
• Team collaboration across departments to deliver results.

Responsibilities

• Manage a focused portfolio of North American licensees, serving as the primary operational point of contact
• Improve licensee operational and revenue performance across the portfolio
• Drive growth and market expansion within the portfolio, including onboarding of new licensee operators
• Support opening and closing of locations across the portfolio, expanding footprint across North America
• Conduct regular calls with licensee partners and periodic on-site visits
• Communicate performance trends, risks, and recommendations to leadership
• Work with field operations, customer service, and process teams to resolve issues
• Ensure licensee adherence to customer service standards and company policies
• Monitor customer satisfaction results and address service quality trends
• Support and implement key technology projects across portfolio
• Support rate setting and vehicle availability management for licensees
• Provide system setup and training support to licensee staff on core rental systems
• Help licensees track and monitor operational performance through standard reporting tools
• Support tracking of vehicle damage claims and related processes
• Provide support on billing and accounting-related licensee queries
• Submit and track technology support requests for licensees and internal team
• Manage department’s shared mailbox for licensee requests
• Maintain and update content on internal licensee resource site
• Perform research on billing, system issues, vendor information, roadside incidents, and vehicle recovery
• Perform additional duties as assigned
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto/Home/ Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurances
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts on Avis/Budget cars
• Access to an Employee Assistance Program

Skills

Core rental operations systems

Rate setting

Vehicle availability management

Operational performance reporting

Damage/claims tracking

Customer satisfaction tracking tools

System administration / user accounts

MS Office

Tableau

Salesforce

Rental platforms proficiency

Relationship & communication skills

Data-driven decision making

Problem solving

Organization & time management

Team collaboration

Tools

Tableau

Salesforce

MS Office

Job description

Avis Budget Group is seeking a Licensee Operations Manager to oversee a portfolio of North American licensees, drive operational excellence, and grow revenue across the network. This development role blends licensee relationship management with cross-functional leadership to scale our licensee program.

You will partner with field operations, customer service, and finance to optimize performance, onboard new licensees, set rates, manage vehicle availability, and ensure adherence to service