Licensee Growth & Operations Leader

Avis Budget Group; Phoenix (AZ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Employee discounts

Employee training

Employee Assistance Program

Job summary

Avis Budget Group is seeking an experienced Licensee Operations Manager to lead a North American licensee portfolio from Phoenix. You will drive operational excellence, optimize revenue, onboard new licensees, and coordinate with cross-functional teams to resolve issues and improve service.

This role requires strong data-driven decision making, MS Office proficiency, and experience with operational reporting tools. On-site work with comprehensive benefits is offered.

Qualifications

• Proficiency with core rental operations systems (training provided).
• Demonstrated experience in rate setting and vehicle availability management.
• Experience using standard operational performance reporting.
• Familiarity with damage/claims tracking processes.
• Experience with customer satisfaction/NPS monitoring tools.
• Experience with system administration or user account setup.

Responsibilities

• Manage a focused portfolio of North American licensees, serving as the primary operational point of contact.
• Manage and improve licensee operational and revenue performance across the portfolio.
• Drive growth and market expansion within the portfolio, including onboarding of new licensee operators.
• Support the opening and closing of locations across the portfolio, expanding licensee footprint across North America in line with company processes.
• Conduct regular calls with licensee partners and undertake periodic on-site visits to maintain strong operational relationships.
• Communicate performance trends, risks, and recommendations to leadership on a regular basis.
• Work with field operations, customer service, and process teams to resolve licensee requests and issues.
• Ensure licensee adherence to customer service standards and company policies.
• Monitor customer satisfaction results and address service quality trends with licensees.
• Support and implement key technology projects across your portfolio.
• Support rate setting and vehicle availability management for licensees.
• Provide system setup and training support to licensee staff on core rental systems.
• Help licensees track and monitor operational performance through standard reporting tools.
• Support tracking of vehicle damage claims and related processes.
• Provide support on billing and accounting-related licensee queries.
• Submit and track technology support requests for licensees and internal team.
• Manage the department's shared mailbox, routing and resolving licensee requests promptly.
• Maintain and update content on the internal licensee resource site relevant to the portfolio.
• As required, perform research on billing, system issues, vendor information, roadside incidents, and vehicle recovery.
• Perform additional duties as assigned.

Skills

Rate setting

Vehicle availability

Operations reporting

Relationship management

Data-driven decision making

Problem solving

MS Office

Tableau

Salesforce

System administration

Tools

Tableau

Salesforce

MS Office

Job description

Avis Budget Group is seeking an experienced Licensee Operations Manager to lead a North American licensee portfolio from Phoenix. You will drive operational excellence, optimize revenue, onboard new licensees, and coordinate with cross-functional teams to resolve issues and improve service.

This role requires strong data-driven decision making, MS Office proficiency, and experience with operational reporting tools. On-site work with comprehensive benefits is offered.