Licensed Vision Retail Supervisor

Visionworks of America; Brockton (MA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks in Brockton, MA is seeking a Licensed Retail Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the team with coaching and development for a seamless patient and customer journey.

The role focuses on maintaining profitability, achieving sales targets, coordinating appointments, guiding exam lane and sales floor, and ensuring an excellent patient experience through strong leadership.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.
• Have/maintain a State Opticians License.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Leadership

Customer service

Coaching

Education

HS Diploma or GED

Job description

Visionworks in Brockton, MA is seeking a Licensed Retail Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the team with coaching and development for a seamless patient and customer journey.

The role focuses on maintaining profitability, achieving sales targets, coordinating appointments, guiding exam lane and sales floor, and ensuring an excellent patient experience through strong leadership.