Licensed Spa Lead - Guest Experience (Nashville)

Equinox; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Complimentary Club membership

Industry leading commission structure

Discounts on Personal Training, Spa &

Job summary

Equinox Group is seeking a dynamic Spa Coordinator in Nashville to lead guest experiences and spa operations. The role centers on greeting guests, orienting them to facilities, and delivering personal service to ensure memorable visits.

Responsibilities include recruiting and coaching staff, marketing the spa, managing inventory and budgets, and promoting treatments and retail. A TN license is required, with strong communication and teamwork essential.

Qualifications

• Enthusiasm and possession of excellent customer service skills.
• Must enjoy working with people with a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• Must be a team player.

Responsibilities

• Interviewing, hiring and coaching staff members.
• Outreach marketing for the spa.
• Manage daily operations including inventory and monitoring of daily goals and budgets.
• Provide orientation tour, explaining spa amenities offered and answering guests' questions.
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
• Actively promote the spa, treatments, services, sessions and retail, as well as programming promotions.
• Handle guests' questions and concerns professionally and courteously.
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility area.

Skills

Excellent customer service

Friendly and outgoing

Team player

Excellent communication

Computer skills

Education

TN Massage Therapy or Esthetics License

Job description

Equinox Group is seeking a dynamic Spa Coordinator in Nashville to lead guest experiences and spa operations. The role centers on greeting guests, orienting them to facilities, and delivering personal service to ensure memorable visits.

Responsibilities include recruiting and coaching staff, marketing the spa, managing inventory and budgets, and promoting treatments and retail. A TN license is required, with strong communication and teamwork essential.