Licensed Personal Lines CSR & Account Manager — Growth

Meiers Lombardini Lemanski Insurance; East Lansing (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Life Insurance

Hands-on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth

Retirement Plan

Job summary

Meiers Lombardini Lemanski Insurance in East Lansing, Michigan is seeking an Insurance Personal Lines Licensed CSR/Account Manager. You will manage a diverse set of personal lines accounts, deliver personalized service, and educate clients on coverage options.

Responsibilities include client interaction, policy management, issue resolution, accurate record-keeping, building long-term client relationships, and collaborating with teammates to ensure a seamless experience.

Qualifications

• Licensing: State of Michigan Property & Casualty license is required.
• Experience: Previous insurance customer service or insurance account management experience is required.
• Communication: Excellent verbal and written communication skills are essential.
• Customer-Centric: Strong focus on providing outstanding service and building client relationships.
• Organizational: Ability to manage multiple tasks efficiently and prioritize effectively.
• Problem-Solving: Capability to handle customer inquiries and resolve issues promptly.
• Tech-Savvy: Proficient in using office software and insurance-related technology solutions.

Responsibilities

• Client Interaction: Provide exceptional customer service by interacting with clients to understand their insurance needs.
• Policy Management: Assist with managing personal lines insurance policies, ensuring they meet client needs and are up-to-date.
• Issue Resolution: Address client inquiries and resolve any issues related to their insurance policies promptly and accurately.
• Documentation: Maintain accurate records and documentation for all client interactions and policy modifications.
• Relationship Development: Build and nurture strong relationships with clients to foster long-term engagement and loyalty.
• Team Collaboration: Work closely with team members to ensure a seamless client experience, sharing insights and feedback for continuous improvement.

Skills

Insurance license

Customer service

Account management

Communication skills

Organizational skills

Problem-solving

Tech-savvy

Tools

Insurance software

Job description

Meiers Lombardini Lemanski Insurance in East Lansing, Michigan is seeking an Insurance Personal Lines Licensed CSR/Account Manager. You will manage a diverse set of personal lines accounts, deliver personalized service, and educate clients on coverage options.

Responsibilities include client interaction, policy management, issue resolution, accurate record-keeping, building long-term client relationships, and collaborating with teammates to ensure a seamless experience.