Licensed P&C Customer Service and Sales Representative - Charleston

AAA-The Auto Club Group; Charleston (SC); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k Match

Paid Time Off (PTO)

Tuition assistance

AAA Membership

Job summary

AAA-The Auto Club Group is seeking a Field Insurance Service Representative in Charleston, South Carolina. The ideal candidate will provide high-level support by servicing existing insurance accounts, handling member inquiries, and promoting products. Excellent customer service and an understanding of insurance are essential.

This position offers a starting hourly wage of $23.00 - $25.50 based on experience, and benefits include medical, dental, vision, and a 401k match.

Qualifications

• Current Property & Casualty Insurance license required.
• Successful completion of Customer Service, Insurance and Membership training within 6 months of hire.
• Ability to analyze members' insurance needs.

Responsibilities

• Perform retention calls, process applications and renewals.
• Sell membership and financial products.
• Provide customer assistance through sales processing activities.
• Participate in team events for customer satisfaction.
• Resolve member complaints and assist management.

Skills

Customer-focused service

Insurance knowledge

Communication skills

Sales skills

Organization and planning

Education

High School Diploma or equivalent

Tools

Microsoft Office

PPS

POS

IMS

IPM

Job description

Job Description

A Field Insurance Service Representative at AAA The Auto Club Group provides a high level of support to the Insurance Agency and members by servicing existing insurance accounts, including retention calls, processing applications, renewals, amendments, customer problem resolution, and selling membership and financial products.

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards

Hourly Wage

Starting hourly wage of $23.00 - $25.50 per hour, based on experience.

Responsibilities

• Perform retention calls, process applications, renewals, amendments, resolve customer problems.
• Sell membership and financial products (credit cards).
• Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Take insurance payments (initial, installment, lapse, or reinstatement).
• Respond to customers’ insurance inquiries and explain product features and Auto Club Group service advantages.
• Refer to agent when appropriate.
• Recognize and promote cross‑sale opportunities within the context of servicing a change to an existing member’s policy.
• Provide customer assistance through sales processing activities and assist management and agents when applicable.
• Conduct outbound promotional and retention call activities per management request.
• Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution as necessary.
• Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities.
• Fulfill, maintain and service insurance policies.
• Respond to inquiries regarding insurance availability, eligibility, coverage.
• Prepare insurance proposals, policy changes, transfers, and billing clarification.
• Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations.
• Verify new business applications.
• Refer relevant members/insureds to other lines of business (i.e. Travel and Life).
• Process insurance and membership payments.
• Update electronic member information.
• Maintain filing systems and provide other general Agency support.

Required Qualifications

• A Current Property & Casualty Insurance license.
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance and Membership training within 6 months of hire.

Education

High School Diploma or equivalent.

Work Experience

• Provide a high level of customer‑focused service.
• Service insurance policies and process applications, renewals, and amendments.
• Respond to billing and coverage questions.
• Process monetary transactions and take payments.
• Promote the sales of insurance products and services using established guidelines.
• Present complex information in a clear and concise manner.
• Analyze member/potential customer insurance needs and determine appropriate levels of coverage.
• Organize, plan and promote the sale of ACG insurance and membership products and services.
• Perform outbound service calls.
• Maintain accurate records.
• Knowledge of insurance terminology, regulations, underwriting procedures, sales regulatory and compliance guidelines, insurance systems (e.g., PPS, POS, IMS, IPM).
• Work effectively in a team environment; work independently with minimal supervision.
• Exceed member expectations regarding professionalism, efficient and effective customer service, and maintenance of workstation and office facility.
• Proficient in Microsoft Office products; excellent written and verbal communication.
• Perform mathematical calculations to accurately handle monetary transactions.
• Work under pressure in a high‑volume, fast‑paced customer service environment.
• Successfully complete required training for all Auto Club Group products and services.

Work Environment

Work in a temperature‑controlled office environment. Willingness and ability to work irregular hours including weekends, holidays, and community events.

Equal Opportunity Employer

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Other Provisions

Regular and reliable attendance is essential. The Auto Club Group requires background and drug screens as part of the hiring process.