Licensed Optician: Precision Eyewear & Service Leader

Luxottica; Short Hills (NJ); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is a premier destination for vision needs, delivering legendary customer service and high-quality eyewear. The Licensed Optician delivers brand value and helps establish LensCrafters as the community’s go-to for optical care.

Welcome customers, accurately fit glasses, take measurements and utilize technology to ensure precise results while upholding standards and customer satisfaction in a fast-paced environment.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Optical dispensing

Teamwork

Math skills

Education

High School diploma or equivalent

State Licensure

Tools

iPad/tablet

POS

Calculators

Job description

LensCrafters is a premier destination for vision needs, delivering legendary customer service and high-quality eyewear. The Licensed Optician delivers brand value and helps establish LensCrafters as the community’s go-to for optical care.

Welcome customers, accurately fit glasses, take measurements and utilize technology to ensure precise results while upholding standards and customer satisfaction in a fast-paced environment.