Licensed Optician: Elevate Eyewear & Customer Experience

Warby Parker in; Natick (MA); On-site; USD 70,000 - 84,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in Natick is seeking a licensed optician to join our in-house optical team. You’ll take measurements, fit eyewear, and ensure every piece meets our optical standards while delivering outstanding customer service.

Explain prescription terminology, help customers choose frames and lenses based on needs, and collaborate with your team to establish best practices across the store. This role offers growth and a chance to impact how people see.

Qualifications

• Licensed dispensing optician in states that require a license (or ABO-certified in non-licensing states).
• Strong customer-service and communication skills.
• Detail-oriented with ability to explain terminology to customers.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Work with your team to make sure all customers receive exceptional service
• Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
• Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
• Represent our brand to help educate others and get them excited about our values and mission

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

Licensed dispensing optician (or ABO-certified)

Job description

Warby Parker in Natick is seeking a licensed optician to join our in-house optical team. You’ll take measurements, fit eyewear, and ensure every piece meets our optical standards while delivering outstanding customer service.

Explain prescription terminology, help customers choose frames and lenses based on needs, and collaborate with your team to establish best practices across the store. This role offers growth and a chance to impact how people see.