Licensed Optical Retail Assistant Manager

EssilorLuxottica; Buffalo (NY); Hybrid; USD 33,000 - 51,000; Full time

Job summary

LensCrafters in Buffalo, NY seeks a Licensed Assistant Manager to lead in the store, perform as a business owner in the absence of the Store Manager, and uphold optical service standards. You will supervise staff, ensure KPI attainment, and maintain eye care excellence.

Responsibilities include coaching, scheduling, and collaboration with doctors, labs, and management to drive sales, patient care, and retention.

Qualifications

• High School graduate or equivalent.
• Current & valid state Opticianry license.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Demonstrated high‑level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs).
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long‑term solutions to problems.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
• Adjusts &/or repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

Skills

Management experience

Retail operations knowledge

English language proficiency

Problem solving

Education

High School graduate

College degree or equivalent

Tools

Cash register familiarity

Computers

Calculators

Job description

LensCrafters in Buffalo, NY seeks a Licensed Assistant Manager to lead in the store, perform as a business owner in the absence of the Store Manager, and uphold optical service standards. You will supervise staff, ensure KPI attainment, and maintain eye care excellence.

Responsibilities include coaching, scheduling, and collaboration with doctors, labs, and management to drive sales, patient care, and retention.