Licensed Insurance Service Specialist

Allstate Insurace Agency - Malory Elliott; Nampa (ID); On-site; USD 40,000 - 48,000; Full time

Job summary

Allstate Insurance Agency - Malory Elliott in Idaho seeks a Licensed Insurance Customer Service Representative to service existing policies, answer coverage questions, and process policy changes.

The role requires strong communication, accuracy, and a customer-first mindset, with opportunities to cross-sell while maintaining licensing compliance. A high school diploma and active license are required.

Qualifications

• Active Property & Casualty Insurance License required (Life & Health license is a plus).
• Previous insurance agency or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Proficiency with agency management systems and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a strong commitment to customer satisfaction.
• High school diploma or equivalent required.

Responsibilities

• Assist clients with policy changes, renewals, billing questions, and claims support.
• Review customer policies and explain coverage options in a clear and professional manner.
• Process endorsements, cancellations, reinstatements, and other policy transactions.
• Respond promptly to phone calls, emails, and walk-in customer inquiries.
• Maintain accurate client records and documentation.
• Identify cross-selling and upselling opportunities while ensuring customers have appropriate coverage.
• Follow agency procedures and carrier guidelines.
• Work collaboratively with team members to provide exceptional customer service.
• Stay current on insurance products, industry regulations, and licensing requirements.

Skills

Active Property & Casualty License

Education

High school diploma or equivalent

Job description

Allstate Insurance Agency - Malory Elliott in Idaho seeks a Licensed Insurance Customer Service Representative to service existing policies, answer coverage questions, and process policy changes.

The role requires strong communication, accuracy, and a customer-first mindset, with opportunities to cross-sell while maintaining licensing compliance. A high school diploma and active license are required.