Licensed Insurance CSR - Client Support & Growth

The Juris Agency; Post Falls (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Parental Leave

Career Growth Opportunities

Job summary

Howell Agency in Idaho is seeking a dedicated Customer Service Representative to support clients with policy questions, billing, and coverage updates. You will be the friendly voice of the agency, handling inquiries and maintaining accurate records in a fast-paced environment.

Qualifications include 2+ years in customer service and an active P&C license, with strong communication and teamwork. Opportunity for growth and a supportive team culture await.

Qualifications

• 2+ years of customer service experience, preferably in insurance or financial services.
• Active Property & Casualty (P&C) license.
• Strong communication and interpersonal skills.
• Friendly, upbeat personality with a customer-first mindset.
• Ability to work well in a team environment.
• High energy, professionalism, and reliability.
• Comfortable learning new systems in a fast-paced environment.

Responsibilities

• Provide outstanding customer service through phone, email, and in‑office interactions
• Assist clients with policy changes, coverage explanations, billing inquiries, and claims support
• Maintain accurate customer records and documentation
• Process payments, endorsements, renewals, and policy updates
• Support the agency team with administrative tasks and follow‑up
• Identify opportunities for cross‑selling or upselling additional products (no cold calling required unless specified)
• Contribute to a positive, collaborative team culture

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

Job description

Howell Agency in Idaho is seeking a dedicated Customer Service Representative to support clients with policy questions, billing, and coverage updates. You will be the friendly voice of the agency, handling inquiries and maintaining accurate records in a fast-paced environment.

Qualifications include 2+ years in customer service and an active P&C license, with strong communication and teamwork. Opportunity for growth and a supportive team culture await.