Licensed Insurance Service Representative

Integrity Insurance Group NE LLC; McKinney (TX); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Work from Home

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth

Hands-on Training

Paid Holidays

Advancement within the Company

Base Salary with Bonus/Commission

Evenings Off

Health Insurance

Job summary

Integrity Insurance Group NE LLC is seeking a Licensed Insurance Service Representative in a remote Texas role. You will support client inquiries, policy changes, and billing questions while learning Integrity’s processes.

The position offers a pathway to an Account Manager role within 6–9 months and requires a Property & Casualty license plus 1–3 years of personal lines experience. Strong communication, customer service, and independent work in a home-based setting are essential for success,

Qualifications

• Active Property & Casualty license required.
• 1–3 years of personal lines insurance experience.
• Must reside in Texas.
• Willingness to transition to Account Manager within 6–9 months.
• Strong communication and customer service mindset.

Responsibilities

• Answer incoming calls promptly and professionally.
• Process policy changes and assist with billing questions.
• Verify client contact details and update records in agency systems.
• Make outbound calls to clients and carriers to resolve questions.
• Build strong relationships to support retention and loyalty.
• Identify client needs and potential for additional coverage.
• Document conversations and service activities accurately.

Skills

Customer service

Communication

Organizational skills

Remote work readiness

Education

Property & Casualty license

Tools

Agency management software

Job description

Job Description

This is a remote position for Texas Residents Only! If you enjoy helping others and are a compassionate, customer-focused insurance professional, apply with Integrity Insurance Group today! Our growing agency is looking for a Licensed Insurance Service Representative who is ready to grow into an Account Manager role.

This opportunity is ideal for someone with personal lines insurance experience who is returning to the industry or looking for their next step. You’ll begin by learning Integrity’s culture, systems, and processes while answering incoming calls, processing policy changes, helping with billing questions, and providing exceptional service to our clients.

The expectation is to transition into an Account Manager position within 6-9 months, based on demonstrated readiness and performance. An active Property & Casualty insurance license and previous personal lines insurance experience are required.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Work from Home
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training
• Paid Holidays
• Advancement within the Company
• Base Salary with Bonus and Commission Opportunities
• Evenings Off
• Health Insurance

Responsibilities

• Answer incoming calls promptly, aiming to answer on the first ring.
• Process policy change requests and assist clients with billing questions and other service needs.
• Verify phone numbers, addresses, and email addresses with each client contact and update account information.
• Make outbound calls to clients and carriers to resolve questions and follow up on requests.
• Provide exceptional customer service with clear communication and consistent follow-through.
• Build strong client relationships that support retention and loyalty.
• Identify client needs and opportunities for additional coverage.
• Accurately document client conversations and service activities in our agency systems.
• Learn Integrity’s culture, systems, and workflows while preparing to transition into an Account Manager role within 6-9 months.
• Gradually take on renewal reviews, quoting, and account management responsibilities as readiness is demonstrated.

Requirements

• Active Property & Casualty insurance license required.
• 1-3 years of personal lines insurance experience required.
• Must reside in Texas.
• Career-minded, with the desire and readiness to transition into an Account Manager role within 6-9 months.
• Willingness to learn, accept coaching, and adapt to Integrity’s systems and processes.
• Resourceful problem solver with an upbeat, positive attitude.
• Confident self-starter who works well independently in a remote environment.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Excellent customer service skills and professional phone etiquette.
• Clear verbal and written communication, attention to detail, and reliable follow-through.
• Comfortable using technology and learning agency management software.
• Team player who demonstrates our core values: Team Player, Problem Solver, Positive Outlook, and Grit.

Company Description

Integrity Personal Insurance is located in McKinney. Our team takes pride in providing each and every client with exceptional customer service while delivering them insurance products that best suit their needs. We are constantly growing and adding talent to our well-established agency. If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today!