Licensing & Contracting Supervisor

Integrity Marketing Group; Dallas (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Garage parking

Fully subsidized DART access

Benefits package

Job summary

Integrity Marketing Group, based in Dallas, Texas, seeks a Licensing & Contracting Supervisor to lead day-to-day licensing and contracting operations for PHP Agency. The role oversees Team Leads and Licensing Coordinators, driving accuracy, speed, and regulatory compliance while delivering a high-quality agent experience.

You will partner with agents, carrier partners, and cross-functional teams to set standards, manage escalations, and onboard talent, ensuring readiness to conduct business.

Qualifications

• 3-5 years of experience in insurance licensing, contracting, compliance, or operations.
• Proven leadership experience in a fast-paced, regulated environment.
• Ability to coach teams, establish accountability, and align execution with a field-driven culture.
• Strong systems thinking, analytical judgment, reporting, and process-development skills.
• Experience with CRM, workflow, ticketing, or comparable operational systems.
• Proficiency in Word, Excel, PowerPoint, and business intelligence or reporting tools.

Responsibilities

• Lead, coach, and develop Team Leads and Licensing Coordinators, building capability and a pipeline of future leaders.
• Set clear expectations for productivity, quality, service levels, collaboration, and accountability.
• Conduct one-on-one meetings, team huddles, performance coaching, and development conversations that support individual growth and team cohesion.
• Provide timely feedback, mentoring, recognition, and appropriate performance intervention to sustain a high-performing culture.
• Oversee onboarding and ongoing training so team members build proficiency in processes, systems, service communication, and compliance requirements.
• Identify skill gaps and implement focused development plans, cross-training, and practical learning opportunities.
• Conduct quality reviews of work and calls to reinforce accuracy, consistency, and company standards.
• Identify inefficiencies, recurring errors, and service barriers; implement solutions that improve workflow and business outcomes.
• Monitor work queues, turnaround times, workloads, service levels, and daily team performance; adjust priorities and resources as needed.

Skills

Insurance licensing

Contracting

Leadership

CRM

BI / reporting tools

Tools

CRM

BI tools

MS Office

Job description

Licensing & Contracting Supervisor People Leader

Insurance Operations PHP Agency | Fountain Place | Downtown Dallas, TX

Paid Onsite Garage Parking + Fully Subsidized DART Access

Lead the Team That Enables Agents to Do Business Build Capability. Strengthen Compliance. Accelerate the Agent Experience.

At PHP Agency, an agent's ability to serve families begins with accurate, timely licensing and carrier contracting. We are seeking a Licensing & Contracting Supervisor who can lead a growing operations team, strengthen execution, and create a responsive, high-quality experience for agents and carrier partners. This visible leadership role oversees Team Leads and Licensing Coordinators responsible for license verification and carrier contracting. You will set clear standards, develop talent, resolve complex issues, and improve the systems and workflows that help agents become ready to conduct business.

Why PHP Agency?

Founded in 2009, PHP Agency is a life insurance field marketing organization that partners with leading insurance and annuity carriers. As part of the Integrity Family of Companies, PHP combines an agent-first, growth-focused culture with the resources and innovation of a national insurance distribution organization.

What You'll Do

You will lead day-to-day Licensing & Contracting operations while balancing service, speed, accuracy, compliance, and team development. You will also serve as a key connector among agents, carrier partners, vendors, leadership, and cross-functional teams.

Team Leadership & Development

• Lead, coach, and develop Team Leads and Licensing Coordinators, building capability and a pipeline of future leaders.
• Set clear expectations for productivity, quality, service levels, collaboration, and accountability.
• Conduct one-on-one meetings, team huddles, performance coaching, and development conversations that support individual growth and team cohesion.
• Provide timely feedback, mentoring, recognition, and appropriate performance intervention to sustain a high-performing culture.

Training, Quality & Continuous Improvement

• Oversee onboarding and ongoing training so team members build proficiency in processes, systems, service communication, and compliance requirements.
• Identify skill gaps and implement focused development plans, cross-training, and practical learning opportunities.
• Conduct quality reviews of work and calls to reinforce accuracy, consistency, and company standards.
• Identify inefficiencies, recurring errors, and service barriers; implement solutions that improve workflow and business outcomes.

Operational Oversight & Execution

• Monitor work queues, turnaround times, workloads, service levels, and daily team performance; adjust priorities and resources as needed.
• Delegate work effectively and ensure commitments are completed accurately and within established service expectations.
• Troubleshoot complex licensing, contracting, system, or workflow issues and personally manage high-impact escalations when needed.
• Lead or participate in special projects, system enhancements, and department-wide improvement initiatives.

Cross-Functional Partnership & Escalation Management

• Partner with peer leaders and internal teams to deliver seamless, white-glove support to PHP agents.
• Serve as a trusted escalation partner for Team Leads, field agents, carrier partners, vendors, and internal stakeholders.
• Coordinate resolution of issues that span multiple departments, maintaining transparency, urgency, and fairness.
• Build productive relationships with carrier partners and vendors that strengthen service and operational outcomes.

Reporting & Business Communication

• Track and communicate productivity, quality, service, workload, and operational trends through clear, actionable reporting.
• Keep leadership informed of personnel matters, operational challenges, risks, corrective actions, and performance progress.
• Use data and business insights to recommend process adjustments, resource priorities, and performance improvements.

What Makes You a Great Fit

You are an experienced operations leader who brings clarity to complexity and creates accountability without losing sight of service. You are comfortable working in a regulated environment, developing people, using data to guide decisions, and building trust with agents, carriers, and internal partners.

Required Qualifications

• 3-5 years of experience in insurance licensing, contracting, compliance, or operations.
• Proven leadership experience in a fast-paced, regulated environment.
• Ability to coach teams, establish accountability, and align execution with a field-driven culture.
• Strong systems thinking, analytical judgment, reporting, and process-development skills.
• Experience with CRM, workflow, ticketing, or comparable operational systems.
• Proficiency in Word, Excel, PowerPoint, and business intelligence or reporting tools.

Preferred Qualifications

• Experience with NIPR, carrier portals, and insurance licensing compliance standards.
• Experience leading Team Leads and Licensing Coordinators.
• Experience supporting system enhancements, workflow redesign, or operational transformation.
• Knowledge of life insurance carrier contracting and agent onboarding processes.

What You'll Love About Working Here

• A high-impact leadership role that directly influences agent readiness, service quality, compliance, and team performance.
• A professional office environment in Fountain Place, one of Downtown Dallas most recognizable buildings.
• Paid onsite garage parking or fully covered DART access, with convenient access to Akard and St. Paul stations.
• Employee ownership eligibility, comprehensive benefits, a 401(k), paid time off, holidays, and paid community service time.
• Career growth opportunities within PHP Agency and the Integrity Family of Companies.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Please note that all official communications from Integrity will come from @integrity.com or Workday domains.

Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs.

Wherever you are in life, the future can be a leap of faith.