Licensed Insurance Customer Service Specialist (Remote/Hybrid)

Commonwealth Casualty Company; Austin, Columbus, Nashville (TX, OH, TN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid/Remote Work

Medical coverage

401(k) with match

Paid leave

Job summary

Commonwealth Casualty Company is seeking a Customer Service Representative to handle high-volume inbound calls, explain policy details, and provide quotes. You will navigate multiple systems to resolve inquiries and maintain accurate records.

The role emphasizes efficient service, attention to detail, and strong communication. A license in Property & Casualty, a HS diploma, and customer service experience are preferred; bilingual skills are a plus.

Qualifications

• Active Property & Casualty Insurance License required.
• High School Diploma or GED required.
• Previous customer service experience preferred.
• Previous insurance industry experience is a plus.
• Strong communication and time-management skills.
• Bilingual Spanish fluency is a plus.

Responsibilities

• Handle a high volume of inbound customer calls in a prompt, professional, and courteous manner.
• Manage multiple tasks and priorities while navigating multiple systems and resources.
• Research and resolve customer inquiries related to coverage, billing, policies, and account information.
• Explain insurance coverage, policy features, pricing, and procedures clearly.
• Provide quotes, pricing, and required information to new and existing customers.
• Complete the sales process accurately and efficiently when applicable.
• Take ownership of customer accounts throughout the review and resolution process.
• Maintain accurate documentation within internal systems.

Skills

Call handling

Multi-tasking

Research & resolve

Explain coverage

Quotes & pricing

Sales process

Documentation

Education

High School Diploma or GED

Active Property & Casualty License

Tools

CRM software

Job description

Commonwealth Casualty Company is seeking a Customer Service Representative to handle high-volume inbound calls, explain policy details, and provide quotes. You will navigate multiple systems to resolve inquiries and maintain accurate records.

The role emphasizes efficient service, attention to detail, and strong communication. A license in Property & Casualty, a HS diploma, and customer service experience are preferred; bilingual skills are a plus.