Allstate Insurance customer service

McKenica & Associates Agency; Hudson (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Job summary

The Juris Agency in Hudson, Ohio is seeking a Customer Service Representative who can deliver friendly, knowledgeable support to each caller and walk customers through everyday insurance needs in a busy local agency.

Ideal candidates are detail-oriented with strong communication skills, possess an active Property & Casualty license, and thrive in a team-focused, in-office environment offering training and growth opportunities.

Qualifications

• Multi tasking ability in a busy office
• Process oriented mindset with strong attention to detail
• Excellent communication skills - written and verbal
• Problem solving skills and a customer first approach
• Pride in your work and commitment to quality
• Comfort with web-based tools and digital workflows
• Team focused attitude with willingness to learn
• Active Property & Casualty license

Responsibilities

• Answer incoming calls - provide friendly, knowledgeable support
• Welcome customers - create a warm, professional in office experience
• Take payments - handle transactions accurately and efficiently
• Process policy changes - assist customers with everyday insurance needs
• Sell expanded market insurance policies - classic car, vacant home, commercial, etc.
• Identify cross-sell and referral opportunities for the team
• Collect signatures & documentation - follow up with customers to complete required items
• Support agency operations - jump in where needed to help the team succeed

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Teamwork

Digital tools

Job description

Job Description

If you love helping people, thrive in a fast paced environment, and take pride in delivering exceptional service, you’ll fit right in with our team. We’re a busy, well established local insurance agency in Hudson - proudly second generation - and we’re looking for a professional, motivated Customer Service Representative who brings positivity, polish, and genuine care to every customer interaction.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

What You’ll Do

• Answer incoming calls - provide friendly, knowledgeable support
• Welcome customers - create a warm, professional in office experience
• Take payments - handle transactions accurately and efficiently
• Process policy changes - assist customers with everyday insurance needs
• Sell expanded market insurance policies - classic car, vacant home, commercial, etc.
• Identify cross-sell and referral opportunities for the team
• Collect signatures & documentation - follow up with customers to complete required items
• Support agency operations - jump in where needed to help the team succeed

Requirements

What You Bring

• Multi tasking ability in a busy office
• Process oriented mindset with strong attention to detail
• Excellent communication skills - written and verbal
• Problem solving skills and a customer first approach
• Pride in your work and commitment to quality
• Comfort with web-based tools and digital workflows
• Team focused attitude with willingness to learn
• Active Property & Casualty license