Licensed Insurance Customer Service

Doug Valentine State Farm Agency; Cedar Rapids (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Bonus based on performance

Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

401(k) with Employer Matching

Opportunity for advancement

Job summary

Doug Valentine State Farm Agency is seeking a Licensed Insurance Customer Service representative in Cedar Rapids, IA. You will handle client inquiries, update policies, and coordinate with team members to deliver exceptional service.

This in-office role requires Property and Casualty licensing (and Life/Health licensing obtainable). Strong communication, detail orientation, and prior customer service experience are preferred as the agency grows with your contributions.

Qualifications

• Property and Casualty license required.
• Life and Health license obtainable.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Property and Casualty license

Life and Health license

Communication skills

Detail-oriented

Customer service experience

Job description

About this position

Licensed Insurance Customer Service

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role:

1. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information
• Assist clients with policy changes and updates
• Process insurance claims and follow up with clients
• Maintain accurate records of customer interactions

QUALIFICATIONS

• Property and Casualty license (required)
• Life and Health license (must be able to obtain)
• Strong communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred

BENEFITS

• Competitive Salary
• Bonus based on performance
• Paid Time Off (personal/sick days and vacation)
• Parental Leave
• Health Insurance
• Dental Insurance
• 401(k) with Employer Matching
• Opportunity for advancement

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.