Licensed Insurance Customer Care Representative

State Farm Insurance Companies; Berea (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Job summary

State Farm Insurance Companies is seeking a Licensed Insurance Customer Care Representative in Berea, OH. You will handle customer inquiries, educate clients on policy options, and build lasting relationships while maintaining discretion over sensitive information.

The ideal candidate has at least 1 year of State Farm experience and holds active Property & Casualty, Life and Health licenses. This role offers growth potential and an opportunity to contribute to customer-focused service in a

Qualifications

• 1 year State Farm experience required.
• Active Property & Casualty license.
• Life and Health licensing required.
• Excellent communication, organization and confidentiality.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers on insurance options using a needs-based approach.
• Maintain a strong work ethic and commitment to success daily.
• Identify new service opportunities with existing and new customers.

Skills

Relationship building

Organizational skills

Attention to detail

Interpersonal skills

Communication skills

Teamwork

Problem solving

Customer service

Multi-tasking

Self-motivated

Education

Property & Casualty license

Life and Health license

Job description

Licensed Insurance Customer Care Representative

Repost Job Date: 8/29/2026 8:05:34 AM

Location: Berea, OH, 44017

Salary: $40000.0 - $60000.0/year

Experience: 1 Year(s)

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a Licensed Insurance Customer Service Representative. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.

This position is only available to candidates who meet the following criteria:

• Must have at least one year State Farm experience
• Must have an active Property and Casualty license
• Must be able to report to work at our Berea, OH location during agency operation hours.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Identify new service opportunities with both existing and new customers.

As an Agent Team Member, you will receive...

• Growth potential/Opportunity for advancement within my office

Requirements

• Must have at least one year State Farm experience
• Property & Casualty license
• Life and Health license
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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