Licensed Insurance Customer Service

State Farm Agency - Easton, PA; Easton (Northampton County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Signing bonus

Performance bonus

Paid time off

Training & development

IRA matching

Experience

Advancement opportunities

Job summary

State Farm Agency - Easton, PA in Easton, PA is seeking a Licensed Customer Service Representative to join their team. Active Property and Casualty license is required, with Life and Health license also preferred.

This in-office role focuses on delivering value-based conversations and exceptional customer experiences. Responsibilities include establishing relationships, handling inquiries about coverages, billing, and claims, and educating customers on insurance options.

Qualifications

• Active Property and Casualty license is required.
• Life and Health license is required.
• In-office commute to Easton, PA is required.
• Strong customer service orientation and problem solving.

Responsibilities

• Establish and maintain customer relationships and follow up as needed.
• Provide prompt, accurate, friendly customer service for insurance inquiries, policy changes, billing, and claims.
• Educate customers about insurance options using a needs-based approach.
• Produce timely activity reports to the agent and stay current on product changes.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer skills

Teamwork

Multitasking

Reporting to agent

Continuous education

Education

Property & Casualty license

Life and Health license

Tools

CRM software

Computer literacy

Job description

Licensed Insurance Customer Service

State Farm Agency - Easton, PA EASTON, Pennsylvania, United States

About this position

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

Only candidates who meet the following criteria will be considered for this role:

• Must have an active Property and Casualty insurance license.
• Must be able to make the commute to our agency location in Easton, PA. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary plus Signing Bonus
• Bonus based on performance
• Paid Time Off (vacation and personal/sick days)
• Paid Training & Development
• SIMPLE IRA matching
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Salary Information