Personal Lines Insurance CSR - Customer Care & Policy Support

Madison Insurance Group Inc.; Albuquerque (NM); On-site; USD 35,000 - 48,000; Full time

Job summary

Madison Insurance Group Inc. in Albuquerque, NM is seeking a customer-focused Personal Lines Customer Service Representative (CSR) who can provide attentive service while assisting clients with policy questions, billing issues, and coverage changes.

This in-office role requires strong communication, organization, and a detail-oriented approach to maintain accurate records, process policy changes, and support claims. Training will also cover commercial insurance and MVD services as needed.

Qualifications

• Customer service or insurance experience preferred but not required.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to learn new systems and procedures.
• Professional, dependable, and willing to learn.

Responsibilities

• Assist customers with personal lines insurance questions and policy needs.
• Process policy changes and maintain accurate customer records.
• Handle customer inquiries by phone, email, chat, and in person.
• Assist with billing and claims-related questions.
• Resolve customer concerns in a professional and timely manner.
• Learn and assist with commercial insurance and MVD services as training is provided.
• Maintain a high level of accuracy and customer service.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Learn new systems

Professional

Dependable

Job description

Madison Insurance Group Inc. in Albuquerque, NM is seeking a customer-focused Personal Lines Customer Service Representative (CSR) who can provide attentive service while assisting clients with policy questions, billing issues, and coverage changes.

This in-office role requires strong communication, organization, and a detail-oriented approach to maintain accurate records, process policy changes, and support claims. Training will also cover commercial insurance and MVD services as needed.