Licensed Insurance CSR

Express Employment Professionals - Cincinnati East; Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Long-term opportunity

Growth and development

Supportive team environment

Job summary

Express Employment Professionals - Cincinnati East is seeking a licensed Insurance Customer Service Representative (CSR) in Plant City, FL. The role requires an active Florida 2-20, 20-44, or 4-40 license and centers on policy servicing, answering coverage questions, and processing changes to ensure timely support for clients.

The ideal candidate will have prior insurance or customer service experience, excellent communication skills, strong organization, and proficiency in Microsoft Office.

Qualifications

• Active Florida 2-20, 20-44, or 4-40 Insurance License required.
• Previous insurance agency or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office; experience with agency management systems is a plus.

Responsibilities

• Provide outstanding customer service by phone, email, and in person.
• Assist clients with policy changes, renewals, billing inquiries, and coverage questions.
• Process endorsements, certificates, cancellations, reinstatements, and other policy transactions.
• Review policies for accuracy and communicate any recommendations to clients.
• Work closely with insurance carriers to resolve client concerns.
• Maintain accurate customer records and documentation.
• Support producers with administrative and customer service tasks.
• Follow agency procedures while maintaining confidentiality and compliance.

Skills

Insurance license

Customer service

Microsoft Office

Tools

Agency management systems

Job description

Job Title: Licensed Insurance Customer Service Representative (CSR)

Location:Plant City, FL.
Pay: $18.00–$22.00 per hour (Based on experience and licensing)
Schedule:

• Monday & Friday: 9:00 AM – 2:00 PM
• Tuesday – Thursday: 9:00 AM – 7:00 PM

Job Summary

We are seeking a friendly, detail-oriented Licensed Insurance Customer Service Representative (CSR) to join our team. The ideal candidate will have an active 2-20, 20-44, or 4-40 Florida Insurance License and a passion for delivering exceptional customer service. In this role, you'll assist clients with policy servicing, answer coverage questions, process policy changes, and help ensure customers receive timely and professional support.

Responsibilities

• Provide outstanding customer service by phone, email, and in person.
• Assist clients with policy changes, renewals, billing inquiries, and coverage questions.
• Process endorsements, certificates, cancellations, reinstatements, and other policy transactions.
• Review policies for accuracy and communicate any recommendations to clients.
• Work closely with insurance carriers to resolve client concerns.
• Maintain accurate customer records and documentation.
• Support producers with administrative and customer service tasks.
• Follow agency procedures while maintaining confidentiality and compliance.

Qualifications

• Active Florida 2-20, 20-44, or 4-40 Insurance License required.
• Previous insurance agency or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office; experience with agency management systems is a plus.
• Professional, dependable, and customer-focused attitude.

Benefits

• Competitive hourly pay: $18.00–$22.00 per hour
• Stable, long-term opportunity
• Supportive team environment
• Opportunity for growth and professional development

#3107FL