Personal Lines Customer Service Representative

The Jonus Group; Saint Augustine (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employer-paid life insurance

Gym membership reimbursement

Employee referral bonus

Job summary

The Jonus Group is seeking a Licensed Customer Service Representative (4-40) in Florida to join a growing insurance agency. You will support clients, process policy changes, and help keep agency operations running smoothly.

This full-time role offers an hourly rate of $17.00, comprehensive benefits, and opportunities for growth. Ideal candidates hold a Florida 4-40 license and excel at customer service and organization.

Join a team that values accuracy, confidentiality, and teamwork.

Qualifications

• Active Florida 4-40 Customer Representative License.
• High school diploma or equivalent.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills and ability to work independently and collaboratively.

Responsibilities

• Provide outstanding customer service to clients, addressing inquiries and assisting with insurance-related questions.
• Process policy change requests, endorsements, and updates with accuracy.
• Assist with underwriting, policy rewrites, re-quotes, reinstatements, and cancellations.
• Manage policy renewals and review billing accounts with insureds.
• Obtain necessary underwriting information, signatures, and supporting documentation.
• Process customer payments and maintain accurate client records in the agency management system.
• Prepare and provide proof of insurance documents, including binders, certificates, ID cards, and declarations pages.
• Document all customer interactions in compliance with agency procedures.
• Support general administrative duties, departmental projects, and office operations.

Skills

Customer service

Communication skills

Attention to detail

Time management

Education

High school diploma

Tools

Microsoft Office

Excel

Outlook

Job description

Licensed Customer Service Representative (4-40)

Seeking a dedicated and detail-oriented Licensed Customer Service Representative (4-40) to join a growing team. You will play a pivotal role in supporting clients and ensuring smooth agency operations.

Compensation Package

• Hourly Rate: $17.00 per hour
• Full-time position (40+ hours per week)
• Comprehensive benefits package, including:
  • Employee health, dental, and vision insurance
  • Employer-paid group life insurance
  • Gym membership reimbursement
  • Employee referral bonus program
• Opportunity for professional growth within a respected insurance agency

Responsibilities

• Provide outstanding customer service to clients, addressing inquiries and assisting with insurance-related questions.
• Process policy change requests, endorsements, and updates with accuracy.
• Assist with underwriting, policy rewrites, re-quotes, reinstatements, and cancellations.
• Manage policy renewals and review billing accounts with insureds.
• Obtain necessary underwriting information, signatures, and supporting documentation.
• Process customer payments and maintain accurate client records in the agency management system.
• Prepare and provide proof of insurance documents, including binders, certificates, ID cards, and declarations pages.
• Document all customer interactions in compliance with agency procedures.
• Support general administrative duties, departmental projects, and office operations.

Qualifications/Requirements

• Active Florida 4-40 Customer Representative License.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional demeanor with the ability to maintain confidentiality.
• Strong problem-solving skills and ability to work independently and collaboratively.