Licensed Insurance Client Service Specialist

Ambient Recruiting; Traverse City (MI); On-site; USD 38,000 - 45,000; Full time

Job summary

Ambient Recruiting seeks a licensed Client Service Specialist in Traverse City, MI. You will support personal and commercial lines, answer calls, process endorsements, and assist clients with coverage questions.

This client-facing role uses your Michigan producer license, data-entry accuracy, and strong service mindset in a stable, family-owned agency with opportunities for advancement.

Qualifications

• Active Michigan insurance producer license (Property & Casualty).
• Strong phone and customer service skills.
• Comfortable with data entry and agency management software.
• Ability to communicate clearly with clients about coverage and policy details.

Responsibilities

• Answering inbound calls and assisting clients directly on personal and commercial lines.
• Processing payments, policy endorsements, ID cards, and mortgagee change requests.
• Managing basic claims such as glass or tow claims from start to finish.
• Gathering quoting information to hand off to Account Managers and Executives.
• Supporting documentation and data entry in the agency’s management system.
• Serving as a knowledgeable point of contact for client questions on their coverage.

Skills

Strong phone skills

Customer service

Data entry

Clear client communication

Tools

Epic

Job description

Ambient Recruiting seeks a licensed Client Service Specialist in Traverse City, MI. You will support personal and commercial lines, answer calls, process endorsements, and assist clients with coverage questions.

This client-facing role uses your Michigan producer license, data-entry accuracy, and strong service mindset in a stable, family-owned agency with opportunities for advancement.