Insurance Support Specialist - Flexible Schedule & Benefits

State Farm Agent; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Cory Kennedy - State Farm Agent is seeking a friendly, tech-savvy Customer Service Representative to join our award-winning team in Greenville, NC. You’ll be at the frontline, handling inquiries via phone, email and chat, guiding customers through policy details and claims, and using digital tools to reach a younger audience.

We value a proactive, team-oriented attitude and offer training to obtain the necessary licenses, with opportunities for advancement in a dynamic, supportive workplace.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Skills

Excellent communication

Tech-savvy

Customer-oriented mindset

Adaptability

Customer service experience

Education

High school diploma or equivalent

College degree (a plus)

Tools

Digital communication tools

Job description

Cory Kennedy - State Farm Agent is seeking a friendly, tech-savvy Customer Service Representative to join our award-winning team in Greenville, NC. You’ll be at the frontline, handling inquiries via phone, email and chat, guiding customers through policy details and claims, and using digital tools to reach a younger audience.

We value a proactive, team-oriented attitude and offer training to obtain the necessary licenses, with opportunities for advancement in a dynamic, supportive workplace.