Licensed Insurance Support Specialist — Growth & Bonus Potential

Matt Collier - State Farm Agent; North Carolina; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth opportunities

Employer-matching retirement plan

Job summary

Matt Collier - State Farm Agent in North Carolina is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and coordinate with the agency team to support community members.

The successful candidate will hold NC P&C license or be willing to obtain NC Life and Health license, with strong communication, detail-orientation, and the ability to multitask in a fast-paced environment. This full-time role offers salary plus commission and growth opportunities.

Qualifications

• Excellent communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Interest in marketing products and services based on customer needs.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.
• Detail oriented and able to multitask.
• Ability to work efficiently and accurately in a quick paced environment.

Responsibilities

• Answer incoming calls and promptly responding to customer emails and texts.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Assist customers with processing insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Excellent communication

Customer service

Marketing interest

Anticipate customer needs

Detail oriented

Teamwork

Education

NC Property & Casualty Producer License

NC Life and Health Producer License

Job description

Matt Collier - State Farm Agent in North Carolina is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and coordinate with the agency team to support community members.

The successful candidate will hold NC P&C license or be willing to obtain NC Life and Health license, with strong communication, detail-orientation, and the ability to multitask in a fast-paced environment. This full-time role offers salary plus commission and growth opportunities.