Licensed Bilingual Insurance Customer Service

DRH Insurance Group; Duncanville (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Time Off (PTO)

Job summary

DRH Insurance Group in Dallas, Texas seeks a Licensed Bilingual Insurance Agent to join a welcoming team. You will help clients understand their coverage and navigate insurance needs with clarity and care.

This role emphasizes education, personalized guidance, and a trusted voice for policyholders. A supportive environment offers growth, hands-on training, and opportunities to impact individuals and families daily.

Qualifications

• Active Texas Property & Casualty Insurance License (required).
• Bilingual fluency in Spanish and English (written and spoken).
• Proven customer service experience, preferably in insurance.
• Strong communication and rapport-building skills.
• Proficiency with CRM systems and standard business software.

Responsibilities

• Deliver outstanding customer service by addressing policyholder questions and concerns with professionalism, patience, and clear communication.
• Educate clients on their insurance policies, coverage options, and billing details to ensure understanding and confidence.
• Accurately process policy updates, endorsements, and cancellations in a timely manner.
• Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
• Manage incoming calls and emails, providing prompt, courteous, and professional responses.
• Assist licensed agents with administrative support and client follow-up as needed.
• Actively contribute to a positive, collaborative, and team-oriented office environment.

Skills

Bilingual English/Spanish

Customer service

Communication skills

CRM software

Tools

CRM software

Microsoft Office

Job description

Job Description

Are you passionate about helping people and fluent in both Spanish and English? DRH Insurance Group in Dallas, Texas is seeking a Licensed Bilingual Insurance Agent to join our welcoming and supportive team.

At DRH Insurance Group, we believe in building meaningful, long-term relationships with our clients by delivering exceptional service and personalized guidance. As a vital part of our agency, you’ll be the friendly, trusted voice our clients rely on—helping them understand their coverage, navigate their insurance needs, and feel confident in the protection they choose.

Job Description

Are you passionate about helping people and fluent in both Spanish and English? DRH Insurance Group in Dallas, Texas is seeking a Licensed Bilingual Insurance Agent to join our welcoming and supportive team.

At DRH Insurance Group, we believe in building meaningful, long-term relationships with our clients by delivering exceptional service and personalized guidance. As a vital part of our agency, you’ll be the friendly, trusted voice our clients rely on—helping them understand their coverage, navigate their insurance needs, and feel confident in the protection they choose. This role offers the opportunity to truly make an impact by educating and supporting individuals and families, ensuring they feel informed, secure, and cared for every step of the way. If you’re looking for a position where your bilingual skills are valued, your growth is supported, and your work makes a difference, we would love to welcome you to the DRH Insurance Group family.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Paid Time Off (PTO)
• Weekly Team Meetings
• Team Building Events
• Appreciation Lunches
• Home/Work Life Balance
• Business Casual Attire
• Paid Holidays
• Collabrative Work Enviornment
• Monthly Bonus Oppurtunites
• Community Involvement

Responsibilities

• Deliver outstanding customer service by addressing policyholder questions and concerns with professionalism, patience, and clear communication.
• Educate clients on their insurance policies, coverage options, and billing details to ensure understanding and confidence.
• Accurately process policy updates, endorsements, and cancellations in a timely manner.
• Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
• Manage incoming calls and emails, providing prompt, courteous, and professional responses.
• Assist licensed agents with administrative support and client follow-up as needed.
• Actively contribute to a positive, collaborative, and team-oriented office environment.

Requirements

• Active Texas Property & Casualty Insurance License (required).
• Bilingual fluency in Spanish and English, both verbal and written (required).
• Proven customer service experience, with a preference for experience in the insurance industry.
• Strong communication skills with the ability to build rapport and trust with clients.
• A customer-focused mindset with a passion for problem-solving and helping others.
• Comfortable using office technology, including CRM systems and standard business software.
• Ability to work independently, stay organized, and manage priorities effectively in a fast-paced office setting.

Company Description

DRH Insurance Group is a Texas-based insurance agency operating in Mansfield, Duncanville, and Grand Prairie. The firm provides a variety of insurance products, including auto, home, life, and business coverage for individuals and businesses across the state. By working with various insurance providers, the agency focuses on identifying policies that align with the specific financial situations and coverage requirements of their clients. Their representatives offer guidance throughout the selection and enrollment process to help clients address personal or commercial risk management needs. The organization emphasizes personalized service and the delivery of coverage options that fit the budget and priorities of their Texas-based clientele.