Licensed Bilingual Insurance Agent | Spanish/English

DRH Insurance Group; Duncanville (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Time Off (PTO)

Job summary

DRH Insurance Group in Dallas, Texas seeks a Licensed Bilingual Insurance Agent to join a welcoming team. You will help clients understand their coverage and navigate insurance needs with clarity and care.

This role emphasizes education, personalized guidance, and a trusted voice for policyholders. A supportive environment offers growth, hands-on training, and opportunities to impact individuals and families daily.

Qualifications

• Active Texas Property & Casualty Insurance License (required).
• Bilingual fluency in Spanish and English (written and spoken).
• Proven customer service experience, preferably in insurance.
• Strong communication and rapport-building skills.
• Proficiency with CRM systems and standard business software.

Responsibilities

• Deliver outstanding customer service by addressing policyholder questions and concerns with professionalism, patience, and clear communication.
• Educate clients on their insurance policies, coverage options, and billing details to ensure understanding and confidence.
• Accurately process policy updates, endorsements, and cancellations in a timely manner.
• Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
• Manage incoming calls and emails, providing prompt, courteous, and professional responses.
• Assist licensed agents with administrative support and client follow-up as needed.
• Actively contribute to a positive, collaborative, and team-oriented office environment.

Skills

Bilingual English/Spanish

Customer service

Communication skills

CRM software

Tools

CRM software

Microsoft Office

Job description

DRH Insurance Group in Dallas, Texas seeks a Licensed Bilingual Insurance Agent to join a welcoming team. You will help clients understand their coverage and navigate insurance needs with clarity and care.

This role emphasizes education, personalized guidance, and a trusted voice for policyholders. A supportive environment offers growth, hands-on training, and opportunities to impact individuals and families daily.