Bilingual Insurance Agent - DFW, TX

Lopez Auto Insurance; Dallas (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Dental, Vision, Lyric

Job summary

Lopez Auto Insurance in Dallas seeks an Insurance Sales Agent who is fluent in English and Spanish to deliver exceptional service and support to customers. The role includes handling daily call volume, addressing inquiries, and providing accurate solutions across phone and email channels.

The ideal candidate brings at least one year of insurance sales experience, strong customer service skills, and solid MS Office proficiency.

Qualifications

• Fluency in English and Spanish, both written and spoken.
• At least 1 year of insurance sales experience.
• Strong customer service principles and practices.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Flexible scheduling and ability to resolve escalated issues.

Responsibilities

• Manage daily call volume with a focus on service excellence.
• Respond to customer inquiries with accurate solutions.
• Engage via phone, email, and written correspondence to meet customer needs.
• Maintain high QA standards and meet KPIs.
• Assist with additional tasks as needed.

Skills

Bilingual English/Spanish

Insurance sales experience

Customer service

Communication skills

Schedule adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us:

Lopez Auto Insurance is a highly respected insurance company known for our unwavering dedication to providing exceptional insurance and Tax services. As a prominent provider of insurance and Tax solutions, we take great pride in our commitment to delivering top-tier products and customer care.

Our reputation is built on a foundation of reliability, trust, and expertise. For 10 years, we have been at the forefront of the insurance industry, serving a diverse and extensive customer base. We understand the unique needs and challenges our clients face, and we're here to provide the support and coverage they require.

Job Title:

Insurance Sales Agent (English and Spanish language required)

Position Type:

Full-Time

Compensation:

Competitive hourly rates of $15.00 - $17.00 per hour (depending on experience) + limitless monthly commissions (agents typically earn an additional $3-5 per hour), comprehensive benefits, and ongoing training opportunities.

Benefits:

• Paid time off
• Dental, Vision, and Lyric (Waiting period of first 60 days)

About the Role:

• Managing daily call volume with a focus on service excellence
• Responsively addressing customer inquiries and providing accurate solutions
• Ensuring that customer needs are consistently met through various communication channels (phone, email, written correspondence, etc.)
• Maintaining high standards of quality assurance and achieving key performance indicators
• Assisting with other tasks as needed

About You:

As an ambassador for our company, you will create lasting impressions and should possess the following skills and experience:

• Fluency in both English and Spanish, with strong verbal and written communication skills
• A minimum of one year of insurance sales experience
• A deep understanding of customer service principles and practices
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, as well as a general working knowledge of computer systems and the internet for business purposes
• Schedule adaptability and the ability to professionally resolve escalated issues
• Align with our company's values, achieve your goals by excelling in sales, and create satisfied customers
• While a Texas Property and Casualty Insurance License is preferred, it is not required.

Why Choose Lopez Auto Insurance and Tax?

At Lopez Auto Insurance, we believe in the power of diversity and inclusion. We are dedicated to providing equal employment opportunities for all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.