Licensed Assistant Program Director — Crisis Center Ops

Services for the UnderServed; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

S:US in New York, NY is hiring an Assistant Program Director to supervise Respite Peer Specialists and coordinate day-to-day operations under the Program Director. The role emphasizes safety, guest well-being, and staff oversight, with 24/7 on-call coverage and collaboration with the Regional Director.

The ideal candidate holds LMSW/LMHC/LPC/LCAT licensure, a Master’s degree in social work or related field, and at least five years in management within behavioral health or social services, plus

Qualifications

• Master’s degree with minimal five years of management experience working in a social service or behavioral health.
• Must have a license that aligns with the master’s degree of study (LMSW, LPC, etc).
• Experience working with people diagnosed with mental illness and people struggling with substance use and co-Occurring disorder.
• Experience working within a respite/residential or crisis 24 hr. program.
• Effective written and oral communication skills.
• Ability to provide in-service trainings to program staff
• Computer literacy skills (Excel, Teams, Windows, Outlook)
• Experience working with children/youth and /or Families
• Ability to work evenings and/ or weekends
• Knowledge of substance use and mental illness as it relates to working with families, Youth/children and adults.
• Effective interpersonal and written communication skills and ability to work as a member of an interdisciplinary team; able to relate with diverse staff; customer service focus in interactions with diverse client population.
• Ability to review clinical notes within appropriate timelines

Responsibilities

• Familiar with OMH regulations and scope.
• Provides direct supervision of all program staff and report necessary follow ups to the Program Director.
• Establish connections with MCO’s regarding notification sheets, follow ups, clinicals and discharge clinicals for client stay.
• In the absence of the program director, the assistant director is responsible to assist with completion of guest’s service plans and overseeing all daily operations.
• Coordinates weekly Utilization reviews with the management team and submit report and recommendations to The Program Director and Regional Director.
• Responsible for coordination with referring provider as needed.
• Participates in Guest’s discharge planning, collateral contact and safety planning.
• Provides emergency and relief coverage as necessary.
• May represent agency and Program with community outreaches and presentations.
• Prepares reports such as billing, physical plant reports, food and supplies order report and service authorization report.
• Responsible for ensuring the safety and security of all program guest and staff by reporting damages and necessary upgrades in a timely manner and inform the Program director of any concerns.
• Ensure completion of utilization reviews, guest surveys, community meetings, outreaches, food and supplies order, fire drills, progress notes, follow-ups, supervisions, outreaches, chart reviews and accurate documentation is done by appropriate staff members. Ensuring the program is always audit ready.
• Participates in team meetings to ensure guest’s safety planning, goal attainment, collateral contact and discharge planning for each guest to ensure their wellness.
• Provides emergency and relief coverage as necessary.
• On-Call 24 hrs a day / 7 days a week
• May represent agency and Program with community outreaches and presentations.
• Prepare weekly and monthly reports for the Program director, including any problems, proposals for changes in policies, program design, guest reviews and bed utilization reports.
• Ensure daily operations are managed and staff workflow meets the Program’s requirements.
• Secure full occupancy of the Supportive Crisis Stabilization Center to meet the LOS (Length of stay) requirements.
• Complete staff timesheet weekly and approve vacation and time off requests, when needed
• Review policies bi-monthly to ensure program compliance
• Provide staff trainings and in-services as needed to promote job effectiveness and performance.
• Additional duties as requested

Skills

Leadership

Management experience

Communication skills

Training delivery

Computer literacy

Interdisciplinary teamwork

Flexibility

Education

Master’s degree in social work or related field

Licensed LMSW/LMHC/LPC/LCAT

Tools

Excel

Teams

Windows

Outlook

Job description

S:US in New York, NY is hiring an Assistant Program Director to supervise Respite Peer Specialists and coordinate day-to-day operations under the Program Director. The role emphasizes safety, guest well-being, and staff oversight, with 24/7 on-call coverage and collaboration with the Regional Director.

The ideal candidate holds LMSW/LMHC/LPC/LCAT licensure, a Master’s degree in social work or related field, and at least five years in management within behavioral health or social services, plus