Library Technology Mentor at Oakland University

Oakland University; Oakland (CA); On-site; USD 20,664 - 34,440; Full time

Job summary

A public university located in California seeks a Library Technology Mentor to assist patrons with various computer software applications and provide high-quality customer service at the Technology Help Desk. The ideal candidate should possess intermediate to advanced computer skills, be familiar with technology in a library setting, and have a friendly demeanor. Responsibilities include guiding users, assisting with printing, and maintaining library standards.

Qualifications

• Ability to assist patrons with various software applications.
• Strong customer service orientation.
• Experience with diagnosing and repairing computing devices.

Responsibilities

• Assist patrons with computer software applications.
• Help with printing and scanning.
• Guide patrons on using technology in the library.

Skills

Customer service skills

Intermediate to advanced knowledge of computer software and hardware

Familiarity with MS Office

Knowledge of Adobe Creative Cloud

Tools

MS Office

Adobe Creative Cloud

SPSS

Final Cut Pro

Job description

Library Technology Mentors serve at the OU Libraries' Technology Help Desk which is located in the north wing of the second floor of Kresge Library. Mentors will combine a high level of customer service skills with an intermediate to advanced knowledge of computer software and hardware to assist library patrons (OU students, OU faculty, guests to the library) in using a variety of computer software, software services and hardware devices.

Principal Duties and Responsibilities

• Assist library patrons (student, faculty, staff, OU Guests) with a variety of computer software applications such as MSOffice; Apple Pages, Numbers, Keynote, iMovie, Final Cut Pro; SPSS, Adobe Creative Cloud and others
• Help patrons with printing and scanning
• Guide patrons in the use of technology in the library's collaboration spaces.
• Diagnose and repair--when possible--problems on patron's portable computing devices.
• Assist patrons with OU network accounts and wireless connections.
• Adhere to library policies and procedures
• Explain policies and procedures to patrons
• Assist in maintaining the appearance of the library
• Report problems to supervisor
• Must be customer oriented, pleasant, courteous and approachable