Library Team Associate I

Georgia State University; Dunwoody (GA); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Tuition assistance

Professional development

Descripción de la vacante

Georgia State University Library in Dunwoody is hiring a Library Team Associate I for a part-time 20-hour schedule at the Dunwoody campus. The role supports customer service, circulation, and materials management, helping patrons and maintaining accurate records.

This position offers generous benefits, opportunities for professional development, and a collaborative work environment within an academic setting. Shift is Monday-Thursday 3:00-8:00pm with pay at $17.11 per hour.

Formación

• High school diploma or GED and six months of library, customer service, or office experience or equivalent combination.
• Experience with library circulation processes is a plus. Familiarity with office software preferred.
• Comfort using basic library tech and assisting patrons with common tasks.

Responsabilidades

• Provide prompt, high-quality service to patrons in person, by phone, and via email.
• Answer basic questions using approved resources, service information, and established procedures.
• Resolve routine concerns and direct complex issues to appropriate staff.
• Foster a welcoming environment that supports research and learning.
• Perform circulation transactions including checkouts, returns, renewals, holds, and updates.
• Assist with monitoring and fulfilling equipment reservations for patron pickup.
• Create and verify patron records and ensure transaction accuracy.
• Explain basic circulation policies and account responsibilities to patrons.

Conocimientos

Customer service

Circulation

Materials handling

Technology support

Record keeping

Educación

High school diploma or GED

Office experience (6 months)

Herramientas

Library software

LOCS classification

Descripción del empleo

University Library: Dunwoody: Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open and inviting educational facilities and an active online experience. As an integral part of the University community, the library welcomed more than 1.4 million visitors in the past year.

As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance. For additional information about the Georgia State University Library, visit library.gsu.edu.

Responsibilities

The University Library is seeking to hire a Library Team Associate I on a part - time (20 hours) basis at our Dunwoody campus. The scope of the responsibilities will include these essential duties but is not limited to the following:

WHAT MAKES University Library A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting.

Here Is What You Will Do

Customer Service

• Provide prompt, high-quality service to patrons in person, by phone, and via email
• Answer basic questions using approved resources, service information, and established procedures
• Resolve routine concerns, issues and complaints and direct complex or sensitive issues to appropriate staff
• Foster a welcoming environment that supports research and learning

Circulation Operations

• Perform circulation transactions, including checkouts, returns, renewals, holds, and updates
• Assist with monitoring, fulfilling, and delivering equipment reservations for patron pickup
• Create, verify, review and update patron records as trained, and ask for assistance when applying account fees and blocks as needed, and ensure transaction accuracy
• Document transaction details to support communication and continuity and elevate issues when appropriate
• Explain basic circulation policies, procedures, and account responsibilities to patrons
• Ensure patron privacy and maintain confidentiality of records

Library Materials Management

• Sort, shelve, and maintain library materials to ensure accurate organization and accessibility
• Process incoming and outgoing materials, including storage requests and holds
• Use the Library of Congress Classification to shelve materials accurately and assist with locating and requesting materials after training
• Support collection maintenance by cleaning equipment, searching for missing items, conducting inventory checks, assessing material condition, and reporting damage or loss

Technology & Resource Support

• Assist with room reservations, basic room monitoring, and provide basic equipment support provided in technology-enhanced spaces
• Assist and instruct patrons in the basic use of software applications and library technology, including printing and scanning services, public computers and Wi-Fi networks
• Troubleshoot simple technical issues and refer unresolved and more complex problems to appropriate staff
• Introduce students to university systems, services, and software

Department Operations

• Collaborate with staff to ensure smooth daily operations
• Follow assigned schedules, task lists, expectations and workflows; ask clarifying questions when instructions/priorities are unclear.
• Manage time with supervisor guidance and complete assigned responsibilities, especially during periods of high service demand
• Complete tasks accurately and consistently, using checklists, written procedures and supervisor feedback to improve performance.
• Identify questions, barriers, and process gaps to workflows and procedures and share them with supervisor or appropriate staff.
• Assist as needed in departmental projects and specialized initiatives
• May assist staff with other duties or group projects
• Complete assigned and self-selected training and professional development opportunities

Minimum Requirements

• High school diploma or GED and six months of library, customer service, or office experience; or an equivalent combination of education and experience.

Preferred Hiring Requirements

• One year of library and/or customer service experience.
• Familiarity with the use of computers in an office setting.
• Knowledge of library circulation processes in an automated environment.

Department

University Library - Dunwoody

Location

Dunwoody Campus

Shift

Monday-Thursday 3:00-8:00pm

Salary

$17.11

FLSA Status

Non-Exempt

Job Type

Part-Time (Benefits Eligible)

Job Posting

10/30/26, 4:45:40 PM11/06/26, 11:59:00 PM

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.